Leisure / group Agent Positions AND AIRLINE JOBS
The Group Air Transportation Agent is responsible for working directly with our Manager of Air, Account Executives and Program Managers. This is a skilled position with a team of highly experienced incentive travel planners. This position will be fast-paced and a great opportunity for a unique exposure to the incentive travel and hospitality industry. You are expected to be an excellent multi-tasker with good organizational skills and outstanding customer service.
Reports To: Manager of Air Planning and Purchasing
Responsibilities Include:
• Program managing for assigned files from time of transition through to post-trip meeting
• Booking Airline reservations for programs assigned, utilizing Sabre GDS system
• Delivering outstanding customer service over the telephone and via email
• Issue tickets according to airline contracts and IATA rules and within established time frames. Update ARC payment data in Triptrak for accounting’s financials
• Tracking all your financial expenses for all tickets purchased, including all charges made by company’s credit card usage
• Monitor all flights assigned, and work with airlines and TD’s to resolve misconnect and cancellations by providing protection on alternate flights, and resolve problems as, or even before they occur. Keep TD’s up-to-date status of all flights and passengers
• Adhere to all deadlines and turnaround times
• Attend regular meetings, and complete reports with all pertinent air details including cost per person air average
• Work independently and report to Air department manager on weekly basis regarding your work program process
• Protect the confidential information of both the incentive company and the client
• Enter all data pertaining to a program’s airline travel in to Triptrak
• Interact with Operations to ensure all air information is updated and accurate. Reconcile passenger names and all flight data before ticketing
• Assumes and performs other duties and responsibilities not specifically outlined herein, as requested
Job Skills Required:
• Minimum of 2 years SABRE GDS experience working within the travel industry
• Minimum of 2 years’ experience with Microsoft Office 360
• Understanding of and ability to do all ticketing, exchange, void, and refund transactions
• Understanding of different types of airline contracts and fares
• Ability to forecast group airfares for future group quotes based on research and experience
• Ability to handle multiple tasks and programs simultaneously
• Strong and professional detail-oriented with excellent verbal, written, and organizational skills
• Positive attitude
• Proficient in Microsoft Word, Access, Outlook and Excel
• Strong organizational and interpersonal skills
• Strong critical thinking ability
• Problem solving skills
LUXURY LEISURE TRAVEL AGENT NEEDED IN DOWNTOWN CHICAGO
Small luxury focused agency located in the heart of downtown Chicago.
Open since 1970 - Virtuoso member agency.
We specialize in travel for wealthy individuals, families and CEO level clients.
We sell the world, with particular specialty in destinations of Europe, Africa, Asia, Australia/New Zealand and North America.
Skills:
Qualifications & Responsibilities:
• Minimum of 5 years selling leisure travel
• Experience selling cruises, tours, FITs and resort vacations
• Ability to offer consultative suggestions for clients, based on their specific needs
• Has experience booking flights (prefer Sabre experience, including ticketing).
• High level attention to detail and organizational skills. Ability to prioritize in a constantly changing environment
• Positive attitude & Flexibility
• Excellent verbal and written communication skills
• Team player – who is willing to assist other agents and clients as needed
• Excellent computer skills – we use MS Word, Outlook, Teams, Zoom, and a number of other programs
• Experience with Clientbase Plus is a plus (Client Database)
• Invoice clients as needed
• We will provide book of business for you to handle
• Provide clients with all necessary information to help them prepare for a trip.
• Make sure clients have valid passport and all required documents to enter a country and are up to date on any medical requirements.
• Ability to work as a team player as well as independently.
• Build rapport and develop relationships with clients.
• Execute tasks in a timely and accurate fashion