HOUSTON, HYBRID POSTION FOR A DEDICATED ACCOUNT 

Position Title:Senior VIP Travel Consultant – Dedicated Account 

Reports To:  Supervisor/Manager 

Position Overview:Senior VIP Travel Consultants provide expert concierge services and handle all travel arrangements professionally and with excellent customer service. Demonstrate expertise in routing, faring and travel logistics for domestic and international reservations including air, car, hotel, and rail. Both company policies and standards apply as well as adheres to client travel policy and booking requirements. Properly documents reservations according to standards and takes steps to provide the lowest, logical fare options. Exhibits experience through consultative approach with customers and problem-solving skills. Mentor less experienced team members and new employees. 

▪ Ensures service delivery and customer satisfaction 

▪ Proficient in all aspects of domestic and international travel to include air, car, hotel, and rail 

▪ Delivers operational requirements and apply appropriate travel policy guidelines according to client specifications 

▪ Ensures data quality standards are met including reporting elements and traveler profile information 

▪ Follows best practices for booking and issuing tickets 

▪ Includes all reservation elements including seat assignments and special requests such as: 

o In-flight meals or dietary needs o Restaurant reservations o Car preferences or secure transportation o Hotel accommodation and other arrangements 

▪ Provides advice and consultation to clients for international documentation 

▪ Review all emails and bookings completed by the after-hours travel team to ensure accuracy and completeness. 

▪ Address updates, corrections, or follow-up actions required from overnight activity. 

▪ Communicate changes and confirmations to executive assistants in a timely, concise manner. 

▪ Reconfirm all bookings (air, hotel, ground transport, meeting spaces) 24–48 hours in advance. 

▪ Monitor and communicate external factors such as weather, global events, or strikes that may impact travel. 

▪ Rebook missed or delayed flights promptly, leveraging resources to minimize disruption. 

▪ Track and secure airline upgrades, loyalty perks, and flexible check-in/check-out options. 

▪ Distribute and manage the Daily Traveler Executive Report. 

▪ Apply industry and company tools and technologies 

▪ Master’s proprietary and third-party technologies required to perform job functions 

▪ Demonstrates proficiency of applications including telephony and computer skills 

▪ Exhibits industry expertise and international reservation skills 

▪ Knowledge of marine, energy and offshore client requirements 

▪ Understands requirements of marine and offshore, published, and contract faring 

▪ Balances efficiency and effectiveness 

▪ Works efficiently to provide prompt service and to meet productivity standards 

▪ Responsible for managing incoming calls and emails within service level expectations 

▪ Ensure tickets and informational requests are provided in a timely manner 

▪ Maintains queues and follow-up on client requests 

▪ Helps team members with overflow work and tasks 

▪ Making suggestions for process improvement 

▪ Takes the initiative to solve problems and reports solutions to management 

▪ Proactiveness in providing all possible travel solutions. 

▪ Supports company objectives, products, technologies, and initiatives 

▪ Upholds company policies and procedures; makes suggestions for quality improvements or efficiencies 

▪ Demonstrate teamwork and aids co-workers and management 

▪ Volunteers for departmental projects or company initiatives 

▪ Maintains rapport and works professionally with suppliers, vendors, and third-party companies 

▪ Take steps to avoid debit memos and errors 

▪ Embraces technology initiatives 

Executive Communication 

▪ Provide pre-trip summaries to the executive admin as needed that include (but not limited to): 

o Hotel amenities 

o Visa requirements 

▪ Handle all matters with confidentiality and discretion. 

▪ Assist executive assistants in obtaining hotel, transportation, and dining invoices for expense reconciliation. 

▪ Stay current on travel industry trends, loyalty program updates, and regional travel advisories. 

▪ Share vendor performance feedback with the Travel Manager and Account Manager to uphold high service standards. ▪ Employ creative, critical thinking to resolve complex travel scenarios efficiently. ▪ Any other administrative duties as assigned by the client. 

Knowledge and Skills Required: 

• Excellent communication and interpersonal skills 

• Able to build strong client relationships 

• Overall understanding of technology platforms, GDS functions, Microsoft applications 

• Able to work in cross-functional teams 

• Strong knowledge of international reservations, geographies, faring and routings 

• Consultative service skills and problem-solving abilities 

• Expertise in marine, corporate and energy travel industry 

• Capable of sharing knowledge and mentoring others 

• Shows initiative by looking for opportunities to improve processes and making suggestions 

• Supportive of management and company objectives 

• Hybrid work environment: 

• Monday and Friday: Virtual work-from-home. 

• Tuesday through Thursday: On-site at the Dedicated Client’s Houston Office. 

• Specific daily start/end times will be confirmed with the selected candidate. 

Corporate agent Remote 2 Openings

The main role of a Corporate Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a ‘high-touch’ service that saves clients time and drives down their total cost of travel. The position offered is for a Corporate Travel Consultant, East Coast, Central and West Coast hours, across all time zones in the US. The candidate must have exceptional verbal and written skills.

PRINCIPLE RESPONSIBILITIES :

SERVICE

Provide a dedicated, consistently high level of service to all travelers & travel bookers tailored to their requirements, with a desire to exceed client expectations at all times by going the extra mile

Effectively manage your workload to meet all deadlines as required, internally or client-driven

Demonstrate an excellent understanding of various account processes and policies, and can adapt quickly to any necessary changes to these, as and when they arise

Work directly with the client’s Global Travel Manager, for guidance on policy matters that require escalation

Pre-trip approval knowledge will be an advantage

Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end-to-end solution for all clients

Advise proactively on relevant Passport and Visa requirements and procedures for all destinations

Apply Quality Control procedures and processes at all times 

Recommend and procure ancillary products as required i.e. car rental, ferry, etc.

Good knowledge of high-speed domestic and intercontinental rail options required

SAVINGS, PRODUCT KNOWLEDGE AND OPTIMIZED VALUE

Deliver cost-effective solutions across all aspects of travel

Proactively identify and implement opportunities to add value to each booking through specialist supplier relationships

Utilize a detailed understanding of the client policy to drive compliance for the client while maximizing the opportunity to enhance the traveler experience

Knowledge and ability to apply a variety of fare types and contracts to air bookings, including privately contracted fares, round-the-world fares, air passes, creative fares and published fares

Qualify opportunities for and proactively deliver split and combination fare ticketing where appropriate

Proactively identify cross-market and local inventory differences, and when these should be taken advantage of

Look at alternative airports/routings for the client which could offer better convenience and/or cost savings to clients, this should also include Low-Cost Carriers where appropriate

Procure the best hotel rates for clients utilizing GDS and non-GDS channels

Monitor all bookings for fare/rate-saving opportunities up until the completion of the trip

CONTINUAL DEVELOPMENT

Have an enthusiastic and willing-to-learn attitude, attending all relevant training/coaching as required

Achieve individual and team-based objectives through the annual Performance Development Review

SKILLS, KNOWLEDGE AND EXPERIENCE

Must be fluent in English (excellent verbal and written language)

Experience and knowledge of pre-trip approval systems

Manage the issuance of your own ticket for both Air and Eurostar

Calculate your reissues and changes on time, working in liaison with the Ticketing Department.

Exceptional telephone manner and good written skills

Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines • Has achieved a continuous record of experience in a core business travel environment

Minimum qualification level to Fares & Ticketing VAII (formally BA2)

Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus

Good knowledge of US Domestic and European rail provider frameworks and reservation systems.

Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins.

Knowledge of Low-Cost Carriers in the market and their different products available.

Experience with mixed-mode booking tools, and how to support both offline/online bookings.

Have a ‘team player’ approach to an office environment

Experience in using MS Word and Excel software packages

Excellent interpersonal skills

Good attention to detail.

Ability to work well in a highly pressurized environment, and ability to adapt quickly to increases in travel request volumes.

Flexible approach to working environment and willingness to work on at different office locations.

Ability to build a good rapport with all clients

REQUIRED, PREFERRED EDUCATION AND EXPERIENCE:

High school diploma or equivalent required

Previous related experience preferred

5 years of previous work experience as a travel agent for TMC or a similar agency

Travel experience to a variety of destinations preferred, domestic and international.

Ability and willingness to service different client industry sectors across the wider business

Demonstrate innovative thinking and provide a consultative approach

To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations 

Manage your own full client portfolio to the highest demonstrating extraordinary customer service to your wider team

Pro-actively build meaningful and long-lasting relationships both internally and externally

Always exceed client’s expectation

Identify and implement opportunity to add value to each booking

Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)

Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences

Procure the best hotel rates for clients utilizing GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result

Monitor all bookings for further saving opportunities up until completion of the trip

Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience

Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)

Monitor all bookings for further saving opportunities up until completion of the trip

To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings

Demonstrate proactive thinking when providing travel solutions

Able to provide cost effective solutions across all aspects of travel

To always comply with the client policies and guidelines

Achieve SLAs for all accounts

Regular interaction with overseas colleagues

Apply Quality Control procedures and processes in line with company

Exceptional telephone manner and written skills

Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines

Has a proven record of experience in a core business travel environment

Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus

Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings

Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins

Knowledge of Low-Cost Carriers in the market and their different products available

Fully conversant with various rail, black car, LCC, OTA booking systems

Have a ‘team player’ approach to an office environment

Experience in using MS software packages

Ability to build an exceptional rapport with all clients

Excellent attention to detail

Have an enthusiastic approach and willingness to learn attitude

Independently commit to attend and complete all relevant training

Achieve individual and team-based business objectives

Sales and Member Experience Agent

Summary of Job: The Inside Sales and Member Experience Agent leads innovative account management strategies and is focused on increasing profitability and deepening member engagement and Sales Support among the members of the TMC. The primary role is to grow and increase the non-transactional and transactional revenue of their portfolio, through a combination of exceptional relationship management and consultative sales skills, a sophisticated ability to synthesize client needs and identify innovative solutions, a strong understanding of the external market, and communicating in-depth knowledge of the TMC’s value proposition. 

Objectives and Responsibilities:

Create domestic and international PNR’s, Profiles, maintain EPR’s, simple and complex exchanges, pricing PNRs, process full and partial refunds, and sell airline ancillary services via EMDs.

•

Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.

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Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.

• Collaborate with leaders across teams to share successfully proven practices and drive overall team performance and individual team goals.

• Outreach sales calls, which include prospecting for new members, cold calls.

• Maintaining various ARC lists for the different carrier programs and importing them into SugarCRM

• Creating contract/ticketing instructions and distributing them to the appropriate agencies.

• Loading Airline Agreements into Partner HQ our member portal.

Navigating the Internet to research information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail.

Skills and Qualifications:

•

A minimum of five years of verified experience in the role of Corporate Travel Advisor.

• Expert knowledge in at least one GDS in the native language including the ability to create domestic and international PNR’s, Profiles, maintain EPR’s, simple and complex exchanges, pricing PNRs, process full and partial refunds, and sell airline ancillary services via EMDs.

• Travel agency operational and or sales experience within a fast-paced environment.

• Solid sales and interpersonal skills.

• Skilled in MS Office Suite including Excel, PowerPoint, Word & Outlook.

Sabre GDS Specialist

Job Summary

The Sabre GDS Specialist will provide expert support and solutions to Leisure, Independent Contractor (IC), and Corporate Travel Advisors, managing the Sabre integration with TRAMS back office and delivering comprehensive GDS support. We are looking for a team player who really enjoys helping others and can improve our efficiencies and workflows. 

Key Responsibilities

· Navigate and utilize Sabre Red 360 expertly

· Manage queues for launchpad ticketing and general operations

· Handle advanced Sabre support including:

o Exchanges and schedule changes

o Split ticketing and refunds

o Group ticketing using Group Wizard

o Support Sabre integration with TRAMS accounting system

o Build and maintain client profiles and PF Keys

o Provide training and live support for team members

· Stay current with airline policies and Sabre GDS enhancements

Required Qualifications

· 5+ years of Sabre Red 360 experience with advanced proficiency

· Demonstrated expertise in TRAMS accounting system integration

· Strong interpersonal and communication skills

· Ability to work independently in a fast-paced environment

· Excellent problem-solving and customer service skills

· Proficiency in Microsoft Office Suite

Preferred Qualifications

· Experience with Deem and/or Concur online booking tools

· Familiarity with Client Base

· Previous experience with Travel Leaders or major travel consortia

· Experience supporting Independent Contractors and corporate travel programs

Job Details

· Fulltime (40 hours/week)

· Monday to Friday  

· 8 hour shifts

HIGH-TOUCH CORPORATE TRAVEL AGENTS

Have you ever worked for an agency and developed a strong relationship with your corporate clients? 

Then for whatever reason, your employer stopped this approach. and both you and the account were put into a rotation call center. You miss the comradery and friendships of the account and they don’t like talking to a different agent each time. 

What if you were able to work with that client again? There is a way! 

This agency is changing the business travel industry, taking it back to the way it used to work and still can! In late 2024, they welcomed a team of five exceptional consultants. A large national player had recently acquired their small employer, and key changes were being made. The accounts were not happy with the acquisition. With the help of the agents who supported the operations, this new agency was able to earn the account. They provide services that align with their values of expertise, customer service, and flexibility.  You will again be their primary agent in a better environment than before. 

So what does this agency offer you:

Senior Business Travel Consultant and Account Manager Roles 

• Location: Remote, Office, or Hybrid (your choice) 

• Salary: $60,000—$80,000 per annum (negotiable)

• Benefits: Healthcare, 401k, 20+  vacation days  and  public holidays

• Bonus comp of $10,000 to $40,000 per annum (negotiable)

• Flexible Working: Full-time or part-time options available

We believe business travel should be more than just bookings and transactions it should be transformational. By bringing together teams of expert consultants, we create dedicated travel programs that have a far-reaching, positive impact on employees, and deliver exceptional value to businesses. 

We’re seeking exceptional, experienced travel consultants, or entire teams of consultants and account managers, who are passionate about customer service. Our consultants have the freedom to design the best travel experiences while being fully supported by cutting-edge technology, a 24/7 in-house team, and a company that puts people first.

• Minimum 10 years of experience

• Outstanding customer service underlined by strong customer relationships

• Excellent attention to detail

• Expertise in any GDS (Sabre, Travelport, Amadeus)

• Skilled in offline services and/or supporting OBT users

We value specialist knowledge and in return, we provide a platform for you to excel. If you have experience in the following areas, we’d love to hear from you:

• VIP concierge for Ultra High-Net-Worth clients and family offices

• Event Travel—Groups and individuals for Direct Selling, Pharma and Conferences

• Media Production—TV, Film, Theatre

• Marine Travel

• Student Travel