Corporate Travel Agent Positions
Corporate agent Remote 2 Openings
The main role of a Corporate Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a ‘high-touch’ service that saves clients time and drives down their total cost of travel. The position offered is for a Corporate Travel Consultant, East Coast, Central and West Coast hours, across all time zones in the US. The candidate must have exceptional verbal and written skills.
PRINCIPLE RESPONSIBILITIES :
SERVICE
Provide a dedicated, consistently high level of service to all travelers & travel bookers tailored to their requirements, with a desire to exceed client expectations at all times by going the extra mile
Effectively manage your workload to meet all deadlines as required, internally or client-driven
Demonstrate an excellent understanding of various account processes and policies, and can adapt quickly to any necessary changes to these, as and when they arise
Work directly with the client’s Global Travel Manager, for guidance on policy matters that require escalation
Pre-trip approval knowledge will be an advantage
Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end-to-end solution for all clients
Advise proactively on relevant Passport and Visa requirements and procedures for all destinations
Apply Quality Control procedures and processes at all times
Recommend and procure ancillary products as required i.e. car rental, ferry, etc.
Good knowledge of high-speed domestic and intercontinental rail options required
SAVINGS, PRODUCT KNOWLEDGE AND OPTIMIZED VALUE
Deliver cost-effective solutions across all aspects of travel
Proactively identify and implement opportunities to add value to each booking through specialist supplier relationships
Utilize a detailed understanding of the client policy to drive compliance for the client while maximizing the opportunity to enhance the traveler experience
Knowledge and ability to apply a variety of fare types and contracts to air bookings, including privately contracted fares, round-the-world fares, air passes, creative fares and published fares
Qualify opportunities for and proactively deliver split and combination fare ticketing where appropriate
Proactively identify cross-market and local inventory differences, and when these should be taken advantage of
Look at alternative airports/routings for the client which could offer better convenience and/or cost savings to clients, this should also include Low-Cost Carriers where appropriate
Procure the best hotel rates for clients utilizing GDS and non-GDS channels
Monitor all bookings for fare/rate-saving opportunities up until the completion of the trip
CONTINUAL DEVELOPMENT
Have an enthusiastic and willing-to-learn attitude, attending all relevant training/coaching as required
Achieve individual and team-based objectives through the annual Performance Development Review
SKILLS, KNOWLEDGE AND EXPERIENCE
Must be fluent in English (excellent verbal and written language)
Experience and knowledge of pre-trip approval systems
Manage the issuance of your own ticket for both Air and Eurostar
Calculate your reissues and changes on time, working in liaison with the Ticketing Department.
Exceptional telephone manner and good written skills
Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines • Has achieved a continuous record of experience in a core business travel environment
Minimum qualification level to Fares & Ticketing VAII (formally BA2)
Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
Good knowledge of US Domestic and European rail provider frameworks and reservation systems.
Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins.
Knowledge of Low-Cost Carriers in the market and their different products available.
Experience with mixed-mode booking tools, and how to support both offline/online bookings.
Have a ‘team player’ approach to an office environment
Experience in using MS Word and Excel software packages
Excellent interpersonal skills
Good attention to detail.
Ability to work well in a highly pressurized environment, and ability to adapt quickly to increases in travel request volumes.
Flexible approach to working environment and willingness to work on at different office locations.
Ability to build a good rapport with all clients
REQUIRED, PREFERRED EDUCATION AND EXPERIENCE:
High school diploma or equivalent required
Previous related experience preferred
5 years of previous work experience as a travel agent for TMC or a similar agency
Travel experience to a variety of destinations preferred, domestic and international.
Ability and willingness to service different client industry sectors across the wider business
Demonstrate innovative thinking and provide a consultative approach
To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations
Manage your own full client portfolio to the highest demonstrating extraordinary customer service to your wider team
Pro-actively build meaningful and long-lasting relationships both internally and externally
Always exceed client’s expectation
Identify and implement opportunity to add value to each booking
Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)
Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences
Procure the best hotel rates for clients utilizing GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result
Monitor all bookings for further saving opportunities up until completion of the trip
Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience
Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)
Monitor all bookings for further saving opportunities up until completion of the trip
To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings
Demonstrate proactive thinking when providing travel solutions
Able to provide cost effective solutions across all aspects of travel
To always comply with the client policies and guidelines
Achieve SLAs for all accounts
Regular interaction with overseas colleagues
Apply Quality Control procedures and processes in line with company
Exceptional telephone manner and written skills
Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
Has a proven record of experience in a core business travel environment
Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings
Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins
Knowledge of Low-Cost Carriers in the market and their different products available
Fully conversant with various rail, black car, LCC, OTA booking systems
Have a ‘team player’ approach to an office environment
Experience in using MS software packages
Ability to build an exceptional rapport with all clients
Excellent attention to detail
Have an enthusiastic approach and willingness to learn attitude
Independently commit to attend and complete all relevant training
Achieve individual and team-based business objectives
Sales and Member Experience Agent
Summary of Job: The Inside Sales and Member Experience Agent leads innovative account management strategies and is focused on increasing profitability and deepening member engagement and Sales Support among the members of the TMC. The primary role is to grow and increase the non-transactional and transactional revenue of their portfolio, through a combination of exceptional relationship management and consultative sales skills, a sophisticated ability to synthesize client needs and identify innovative solutions, a strong understanding of the external market, and communicating in-depth knowledge of the TMC’s value proposition.
Objectives and Responsibilities:
Create domestic and international PNR’s, Profiles, maintain EPR’s, simple and complex exchanges, pricing PNRs, process full and partial refunds, and sell airline ancillary services via EMDs.
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Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
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Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
• Collaborate with leaders across teams to share successfully proven practices and drive overall team performance and individual team goals.
• Outreach sales calls, which include prospecting for new members, cold calls.
• Maintaining various ARC lists for the different carrier programs and importing them into SugarCRM
• Creating contract/ticketing instructions and distributing them to the appropriate agencies.
• Loading Airline Agreements into Partner HQ our member portal.
Navigating the Internet to research information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail.
Skills and Qualifications:
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A minimum of five years of verified experience in the role of Corporate Travel Advisor.
• Expert knowledge in at least one GDS in the native language including the ability to create domestic and international PNR’s, Profiles, maintain EPR’s, simple and complex exchanges, pricing PNRs, process full and partial refunds, and sell airline ancillary services via EMDs.
• Travel agency operational and or sales experience within a fast-paced environment.
• Solid sales and interpersonal skills.
• Skilled in MS Office Suite including Excel, PowerPoint, Word & Outlook.
Sabre GDS Specialist
Job Summary
The Sabre GDS Specialist will provide expert support and solutions to Leisure, Independent Contractor (IC), and Corporate Travel Advisors, managing the Sabre integration with TRAMS back office and delivering comprehensive GDS support. We are looking for a team player who really enjoys helping others and can improve our efficiencies and workflows.
Key Responsibilities
· Navigate and utilize Sabre Red 360 expertly
· Manage queues for launchpad ticketing and general operations
· Handle advanced Sabre support including:
o Exchanges and schedule changes
o Split ticketing and refunds
o Group ticketing using Group Wizard
o Support Sabre integration with TRAMS accounting system
o Build and maintain client profiles and PF Keys
o Provide training and live support for team members
· Stay current with airline policies and Sabre GDS enhancements
Required Qualifications
· 5+ years of Sabre Red 360 experience with advanced proficiency
· Demonstrated expertise in TRAMS accounting system integration
· Strong interpersonal and communication skills
· Ability to work independently in a fast-paced environment
· Excellent problem-solving and customer service skills
· Proficiency in Microsoft Office Suite
Preferred Qualifications
· Experience with Deem and/or Concur online booking tools
· Familiarity with Client Base
· Previous experience with Travel Leaders or major travel consortia
· Experience supporting Independent Contractors and corporate travel programs
Job Details
· Fulltime (40 hours/week)
· Monday to Friday
· 8 hour shifts
HIGH-TOUCH CORPORATE TRAVEL AGENTS
Have you ever worked for an agency and developed a strong relationship with your corporate clients?
Then for whatever reason, your employer stopped this approach. and both you and the account were put into a rotation call center. You miss the comradery and friendships of the account and they don’t like talking to a different agent each time.
What if you were able to work with that client again? There is a way!
This agency is changing the business travel industry, taking it back to the way it used to work and still can! In late 2024, they welcomed a team of five exceptional consultants. A large national player had recently acquired their small employer, and key changes were being made. The accounts were not happy with the acquisition. With the help of the agents who supported the operations, this new agency was able to earn the account. They provide services that align with their values of expertise, customer service, and flexibility. You will again be their primary agent in a better environment than before.
So what does this agency offer you:
Senior Business Travel Consultant and Account Manager Roles
• Location: Remote, Office, or Hybrid (your choice)
• Salary: $60,000—$80,000 per annum (negotiable)
• Benefits: Healthcare, 401k, 20+ vacation days and public holidays
• Bonus comp of $10,000 to $40,000 per annum (negotiable)
• Flexible Working: Full-time or part-time options available
We believe business travel should be more than just bookings and transactions it should be transformational. By bringing together teams of expert consultants, we create dedicated travel programs that have a far-reaching, positive impact on employees, and deliver exceptional value to businesses.
We’re seeking exceptional, experienced travel consultants, or entire teams of consultants and account managers, who are passionate about customer service. Our consultants have the freedom to design the best travel experiences while being fully supported by cutting-edge technology, a 24/7 in-house team, and a company that puts people first.
• Minimum 10 years of experience
• Outstanding customer service underlined by strong customer relationships
• Excellent attention to detail
• Expertise in any GDS (Sabre, Travelport, Amadeus)
• Skilled in offline services and/or supporting OBT users
We value specialist knowledge and in return, we provide a platform for you to excel. If you have experience in the following areas, we’d love to hear from you:
• VIP concierge for Ultra High-Net-Worth clients and family offices
• Event Travel—Groups and individuals for Direct Selling, Pharma and Conferences
• Media Production—TV, Film, Theatre
• Marine Travel
• Student Travel