Corporate Travel Agent Positions
Sales and Member Experience Agent
Summary of Job: The Inside Sales and Member Experience Agent leads innovative account management strategies and is focused on increasing profitability and deepening member engagement and Sales Support among the members of the TMC. The primary role is to grow and increase the non-transactional and transactional revenue of their portfolio, through a combination of exceptional relationship management and consultative sales skills, a sophisticated ability to synthesize client needs and identify innovative solutions, a strong understanding of the external market, and communicating in-depth knowledge of the TMC’s value proposition.
Objectives and Responsibilities:
Create domestic and international PNR’s, Profiles, maintain EPR’s, simple and complex exchanges, pricing PNRs, process full and partial refunds, and sell airline ancillary services via EMDs.
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Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
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Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
• Collaborate with leaders across teams to share successfully proven practices and drive overall team performance and individual team goals.
• Outreach sales calls, which include prospecting for new members, cold calls.
• Maintaining various ARC lists for the different carrier programs and importing them into SugarCRM
• Creating contract/ticketing instructions and distributing them to the appropriate agencies.
• Loading Airline Agreements into Partner HQ our member portal.
Navigating the Internet to research information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail.
Skills and Qualifications:
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A minimum of five years of verified experience in the role of Corporate Travel Advisor.
• Expert knowledge in at least one GDS in the native language including the ability to create domestic and international PNR’s, Profiles, maintain EPR’s, simple and complex exchanges, pricing PNRs, process full and partial refunds, and sell airline ancillary services via EMDs.
• Travel agency operational and or sales experience within a fast-paced environment.
• Solid sales and interpersonal skills.
• Skilled in MS Office Suite including Excel, PowerPoint, Word & Outlook.
Sabre GDS Specialist
Job Summary
The Sabre GDS Specialist will provide expert support and solutions to Leisure, Independent Contractor (IC), and Corporate Travel Advisors, managing the Sabre integration with TRAMS back office and delivering comprehensive GDS support. We are looking for a team player who really enjoys helping others and can improve our efficiencies and workflows.
Key Responsibilities
· Navigate and utilize Sabre Red 360 expertly
· Manage queues for launchpad ticketing and general operations
· Handle advanced Sabre support including:
o Exchanges and schedule changes
o Split ticketing and refunds
o Group ticketing using Group Wizard
o Support Sabre integration with TRAMS accounting system
o Build and maintain client profiles and PF Keys
o Provide training and live support for team members
· Stay current with airline policies and Sabre GDS enhancements
Required Qualifications
· 5+ years of Sabre Red 360 experience with advanced proficiency
· Demonstrated expertise in TRAMS accounting system integration
· Strong interpersonal and communication skills
· Ability to work independently in a fast-paced environment
· Excellent problem-solving and customer service skills
· Proficiency in Microsoft Office Suite
Preferred Qualifications
· Experience with Deem and/or Concur online booking tools
· Familiarity with Client Base
· Previous experience with Travel Leaders or major travel consortia
· Experience supporting Independent Contractors and corporate travel programs
Job Details
· Fulltime (40 hours/week)
· Monday to Friday
· 8 hour shifts
HIGH-TOUCH CORPORATE TRAVEL AGENTS
Have you ever worked for an agency and developed a strong relationship with your corporate clients?
Then for whatever reason, your employer stopped this approach. and both you and the account were put into a rotation call center. You miss the comradery and friendships of the account and they don’t like talking to a different agent each time.
What if you were able to work with that client again? There is a way!
This agency is changing the business travel industry, taking it back to the way it used to work and still can! In late 2024, they welcomed a team of five exceptional consultants. A large national player had recently acquired their small employer, and key changes were being made. The accounts were not happy with the acquisition. With the help of the agents who supported the operations, this new agency was able to earn the account. They provide services that align with their values of expertise, customer service, and flexibility. You will again be their primary agent in a better environment than before.
So what does this agency offer you:
Senior Business Travel Consultant and Account Manager Roles
• Location: Remote, Office, or Hybrid (your choice)
• Salary: $60,000—$80,000 per annum (negotiable)
• Benefits: Healthcare, 401k, 20+ vacation days and public holidays
• Bonus comp of $10,000 to $40,000 per annum (negotiable)
• Flexible Working: Full-time or part-time options available
We believe business travel should be more than just bookings and transactions it should be transformational. By bringing together teams of expert consultants, we create dedicated travel programs that have a far-reaching, positive impact on employees, and deliver exceptional value to businesses.
We’re seeking exceptional, experienced travel consultants, or entire teams of consultants and account managers, who are passionate about customer service. Our consultants have the freedom to design the best travel experiences while being fully supported by cutting-edge technology, a 24/7 in-house team, and a company that puts people first.
• Minimum 10 years of experience
• Outstanding customer service underlined by strong customer relationships
• Excellent attention to detail
• Expertise in any GDS (Sabre, Travelport, Amadeus)
• Skilled in offline services and/or supporting OBT users
We value specialist knowledge and in return, we provide a platform for you to excel. If you have experience in the following areas, we’d love to hear from you:
• VIP concierge for Ultra High-Net-Worth clients and family offices
• Event Travel—Groups and individuals for Direct Selling, Pharma and Conferences
• Media Production—TV, Film, Theatre
• Marine Travel
• Student Travel