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REMOTE BUSINESS DEVELOPMENT MANAGER
The (Global) Business Development Manager (BDM) is responsible for developing new business relationships between prospective Clients that result in new business partnerships to provide solutions that help clients manage and optimize their (global) travel programs and achieve the related business goals (revenue growth).
Number of people directly and/or indirectly responsible for: 2 NA (+1 EU) Region/s the role is responsible for: Global.
Ensures long term relationship building and establishes credibility with business key contacts.
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Interacts with his/her contact points that might be both senior level procurement or finance directors, or their direct reports, as well as travel managers or executive assistants.
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Consults with prospective clients to understand all aspects of client’s business and travel program needs.
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Analyses data and develops an approach to enable the client to achieve their desired business results.
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Presents the recommended solutions and provides advice to communicate value for the client.
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To this effect, uses the agency’s value proposition to create interest for key contacts, open the door to new relationships within the organization and continually re-position value with ongoing contacts.
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Formulates strategic account plans with key client contacts in procurement and travel that enable the client’s vision to be realized.
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Mobilizes internal resources to present multi-disciplinary (and where applicable global) approach to a travel program that truly contributes to the client business goals and also secures agency revenue.
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Influences the client to engage into a contract without going out to tender or leads the team responding to the RFP.
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Is prepared with competitive information and proof to position the benefits of the agencys solutions and services to both purchasing professionals and travel managers within the client’s organization
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Sells travel technology solutions and consultancy assignments.
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Handles client negotiation strategies and closes deals on terms that are to the mutual satisfaction and
Can deploy master contracts internationally and manage the travel program across different regions.
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Creates Business Development strategies to align with the agencys global strategy and meet P&L goals.
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Leads the other BDMs in being effective in accomplishing their personal and team goals, in collaborating to achieve the highest probability of success.
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Collaborates with other Divisions (Meeting & Events) to optimize mutual lead generation.
Manages key relationships with the agencys internal stakeholders, GM BT, Client Development Managers, Operations Managers, Supplier Sourcing Team, Consulting Services Team, and Travel Technologies Solutions Team.
Job Requirements
Bears ultimate responsibility for achieving the annual sales targets.
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Practices effective cost control and adhere to internal procedures for approval of expenditure.
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Fully understands and embraces the business strategy and brand promise of the agency as to articulate this promise most effectively in the marketplace.
Has previous professional sales/business development experience of minimum 10 years at a Business Travel Management Company.
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Possesses extensive knowledge of the Business Travel industry.
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Is experienced in selling and implementing both various online booking tool solutions related to meeting specific client’s needs and the agencys strategy as well as other business travel technology solutions.
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Must be able to recognize key opportunities and risks in the relationship between a client and a Business Travel Management Company.
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Understands procurement drivers and has experience of Business Travel Management tender and RFPs.
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Has high knowledge of all aspects of competitors’ business travel activities/program/products.
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Proven high level of selling/negotiating skills that resulted in multi-year (global) business travel management contracts.
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Good general knowledge of the corporate world and ability to relate to the client’s business environment.
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Can identify best solutions to manage the client’s business travel program successfully, including expense management, travel policy consultancy and hotel program procurement.
Possesses extensive knowledge of the Business Travel industry.
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Is experienced in selling and implementing both various online booking tool solutions related to meeting specific client’s needs and the agency's Business Travel’s strategy as well as other business travel technology solutions.
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Must be able to recognize key opportunities and risks in the relationship between a client and a Business Travel Management Company.
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Understands procurement drivers and has experience of Business Travel Management tender and RFPs.
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Has high knowledge of all aspects of competitors’ business travel activities/program/products.
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Proven high level of selling/negotiating skills that resulted in multi-year (global) business travel management contracts.
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Good general knowledge of the corporate world and ability to relate to the client’s business environment.
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Can identify best solutions to manage the client’s business travel program successfully, including expense management, travel policy consultancy and hotel program procurement.
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Has the ability to achieve financial goals of both the client as well as the agency's Business Travelanagerial/Financial Dimensions
Can deploy master contracts internationally and manage the travel program across different regions.
•Can deploy master contracts internationally and manage the travel program across different regions.
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Creates Business Development strategies to align with the agency's Business Travel’s global strategy and meet P&L goals.
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Leads the other
& Events) to optimize mutual lead generation.
VICE PRESIDENT OF SALES - REMOTE
We are seeking a highly driven, motivated, and dynamic Sales Leader to join our team in the travel industry. As the Sales Leader, you will be responsible for developing and executing a comprehensive sales strategy that maximizes revenue, agencies, transactions, growth, and market share. You will oversee a dynamic sales team with a focus on fostering client relationships and achieving sales targets. Your strong leadership skills, industry knowledge, and passion for travel will be instrumental in motivating your sales organization to excel and deliver exceptional results. If you are a passionate, results-driven individual with a deep understanding of the travel industry and the ability to lead and motivate a sales team, we invite you to apply for this exciting opportunity. Join our team and help shape the future of travel!
Responsibilities include:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Sales Strategy and Planning:
• Develop and implement sales strategies aligned with company goals to drive revenue growth.
• Analyze market trends, customer needs, and competitor activities to identify new opportunities for sales expansion.
• Collaborate with marketing and product teams to align sales efforts with promotional campaigns and product launches.
Revenue Generation:
• Drive revenue growth by identifying and targeting key market segments, customer groups, and business opportunities.
• Build and maintain strong relationships with key clients, partners, and industry stakeholders to enhance sales opportunities and partnerships.
Business Development:
• Identify and evaluate new business opportunities, partnerships, and markets to drive company growth.
• Develop and execute strategic plans for business expansion, considering market trends and competitive landscape.
• Leverage negotiation skills to close deals and secure partnerships that contribute to revenue growth and market leadership.
• Foster strong relationships with existing clients and partners to maximize customer retention and repeat business.
Sales Performance Management:
• Monitor and evaluate the sales team's performance, regularly tracking progress against sales targets and KPIs.
• Implement Performance Coaching when necessary to ensure sales objectives are met or exceeded.
• Provide regular reports to senior management on sales metrics, achievements, and challenges.
Sales Forecasting and Budgeting:
• Develop and manage the sales department's forecast and budget, ensuring optimal allocation of resources to achieve sales objectives.
• Work closely with the finance team to monitor expenses and ensure sales operations are within the allocated budget.
Negotiation Skills:
• Lead high-stakes negotiations with clients, vendors, and partners to secure favorable business deals, contracts, and partnerships.
• Develop and implement negotiation strategies that align with the company's goals and objectives.
• Analyze market trends, competitor offerings, and industry best practices to enhance negotiation outcomes.
• Collaborate with cross-functional teams to ensure negotiated agreements are aligned with operational capabilities.
Presentation Skills:
• Design and deliver compelling and engaging presentations to potential clients, investors, and internal stakeholders.
• Communicate complex ideas and concepts clearly and concisely, tailoring the message to the audience's level of understanding.
• Utilize multimedia tools and visual aids to enhance the impact of presentations and convey information effectively.
• Lead workshops and training sessions to enhance the presentation skills of team members across the organization.
Consortia Partnership Management:
• Develop and implement a comprehensive strategy for managing consortia partnerships to drive sales growth and market expansion.
• Cultivate and nurture strong relationships with key stakeholders within consortia organizations, ensuring alignment of goals and priorities.
• Collaborate with cross-functional teams to tailor product offerings, pricing, and promotions that cater to consortia partners' unique needs and preferences.
• Regularly review and analyze performance metrics to identify opportunities for optimizing consortia partnership outcomes.
Strategic Leadership:
• Collaborate with the executive team to define the company's overall strategic direction and goals.
• Provide insights and recommendations based on market analysis and negotiation outcomes to influence strategic decision-making.
• Drive innovation by identifying opportunities for process improvements, product/service enhancements, and operational efficiencies.
• Mentor and lead a high-performing business development team, setting clear expectations and fostering a culture of excellence.
Training and Development:
• Identify training needs within the sales team and coordinate relevant training programs to enhance skills and knowledge.
• Stay up-to-date with industry trends, product offerings, and sales techniques to provide continuous learning opportunities.
Travel Industry Awareness:
• Stay up-to-date with industry trends, customer preferences, and competitive landscape to make informed decisions and adjust sales strategies accordingly.
• Identify potential disruptions or challenges that may impact sales performance and devise contingency plans
The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Qualifications:
• Bachelor's degree in Business, Marketing, or a related field (MBA or similar advanced degree is a plus).
• Proven experience in sales leadership within the travel industry or a related field.
• Exceptional communication, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities.
• A strategic thinker with the ability to adapt to changing market dynamics.
• Demonstrated track record of achieving and exceeding sales targets.
• Proficiency in using sales CRM systems and other sales-related software.
• Ability to travel as needed to attend conferences, industry events, and client meetings.
SENIOR DIRECTOR, CONTACT CENTER & OPERATIONS (CALL CENTER) REMOTE
As Senior Director, Contact Center, and Operations, you will be responsible for overseeing and managing the efficient and effective operations of our company's contact center division, focusing on the travel industry. You will lead a team of dedicated professionals, implement strategies to enhance customer satisfaction, optimize operational processes, and drive business growth. This role demands a strong understanding of call center operations, travel industry dynamics, and exceptional leadership skills.
Responsibilities include:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Contact Center Operations:
· Develop and implement strategies to optimize contact center performance and enhance customer experience.
· Monitor key performance indicators (KPIs) to track the efficiency and effectiveness of operations.
· Ensure that service levels, response times, and call quality meet or exceed established standards.
· Implement innovative technologies and tools to improve customer service and operational efficiency.
Compliance and Quality Assurance:
· Ensure the contact center's adherence to company policies, procedures, and industry regulations.
· Implement and maintain quality assurance programs to monitor agent performance and service quality.
· Conduct audits and reviews to identify areas for improvement and ensure compliance.
Budgeting and Resource Management:
· Develop and manage budgets for the contact center and operations departments.
· Optimize resource allocation to meet service levels while maintaining cost efficiency.
· Identify opportunities for cost-saving initiatives without compromising service quality.
Process Improvement:
· Continuously review and refine operational processes to improve efficiency and customer satisfaction.
· Implement best practices and innovative solutions to streamline workflows.
· Identify bottlenecks and challenges, then take corrective actions to address them.
Leadership and Team Management:
· Provide strong leadership to the contact center and operations teams, fostering a positive and motivating work environment.
· Set clear goals and objectives for the teams and ensure that they are aligned with the company's overall vision and mission.
· Train, coach, and develop team members to enhance their skills and knowledge.
· Conduct performance evaluations and provide regular feedback to team members.
· Identify and address any performance issues or areas for improvement.
Travel Industry Expertise:
· Stay up to date with industry trends, market changes, and emerging technologies in the travel industry.
· Utilize industry insights to drive business growth and develop competitive advantages.
· Identify potential disruptions or challenges that may impact performance and devise contingency plans.
· Collaborate with marketing and sales teams to align strategies that enhance customer acquisition and retention.
The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Qualifications:
· Bachelor's degree in Business Administration, Travel Management, or a related field. A master's degree is a plus.
· Proven experience (typically 8+ years) in contact center management, preferably within the travel industry.
· Strong leadership and people management skills, with a track record of building and leading high-performing teams.
· In-depth knowledge of contact center operations, call center technologies, and customer service best practices.
· Excellent analytical and problem-solving abilities, with the ability to make data-driven decisions.
· Exceptional communication and interpersonal skills, capable of collaborating with cross-functional teams.
· Strategic mindset with the ability to devise and execute business plans that align with company goals.
· Familiarity with travel industry regulations, compliance, and consumer protection policies.
· Flexibility to adapt to a fast-paced and dynamic work environment.
· Strong commitment to customer satisfaction and continuous improvement.
Controller in or near Dallas / Ft. Worth Texas Hybrid
A Financial Controller, or a Comptroller supervises all accounting-related activities in an organization. Their duties include maintaining internal controls over financial reporting, presenting financial reports to an executive team, and overseeing the preparation of budgets. He/ She is responsible for all accounting-related activities, including high-level accounting, Managerial accounting, and finance activities within the company.
About the Job:
In this leadership position, you will direct an accounting and clerical department. The Controller plans and directs all accounting operational functions, handles the accumulation and consolidation of financial data for internal and external financial statements, evaluates accounting and internal control systems, and leads departmental staff. We are seeking an individual for this role who is able to motivate others by maintaining a positive detail-oriented attitude; exhibit integrity, reliability, and leadership; and is capable of providing exceptional client services by managing self and others by responding with a sense of urgency, practicality and accountability. Additionally, you will handle key decisions and challenge, negotiate, and influence the team.
Duties and Responsibilities:
· Ensuring that an organization meets the necessary tax, permit and licensing requirements
· Lead the operations of the finance department which includes accounts payable, billings & collections, and payroll
· Collaborating with an executive team in establishing more effective processes and controls to ensure the integrity of a company’s ledger
· Assistance in the preparation of short-term and long-term operational objectives and supporting investments
· Overseeing all financial control activities, including the review and analysis of monthly and quarterly numbers and disclosures
· Providing executive management with accurate and comprehensive financial information to guide effective policy making and financial strategizing
· Summarizing budget trends, analyzing deficiencies and reporting variances to executives
· Providing external auditors with the necessary documentation and support
· Taking care of tax preparation duties or liaising with external tax accountants for tax preparation
Requirements:
· Bachelor’s Degree in Accounting
· CPA required
· Ten to fifteen years of experience in financial positions of increasing responsibility, including three to five years in public accounting in the audit discipline and the remainder in manufacturing or service, with revenues >$50M
· A practical understanding of management accounting principles and techniques
· Solid knowledge of standard accountancy and finance best practices
· A strong understanding of tax codes and laws
· Strong analytical skills to effectively analyze financial reports
· In-depth knowledge of budgeting and financial forecasting
· Results and detail oriented, “hands-on” leader
· Strong verbal and written communications skills
SABRE TRAINED AGENT – GROUP TRAVEL MANAGER FOR AIR TICKETING DEPT.IN HOUSE IN THE SACRAMENTO CA AREASpecialized Travel Agency is looking for a proficient “Sabre” trained agent to book, ticket and manage air inventory for a Tour Operator that specializes in Group Travel. Looking to expand the operation by adding a “Corporate Travel” division therefore would also need experience in booking and ticketing air, hotel and car using Sabre for individual travel. Must also have strong general office experience; i.e., excel, word, outlook and able to navigate various other web based data bases. Candidate should also have extensive customer service experience and be able to multi-task as needed. Good inter-personal skills a must and be able to work as a team when needed to assist in other departments.
Remote Bilingual Spanish Sabre Corporate Travel Agent
needed for an agency with heavy international reservations. A team player with strong customer service skills. Hours are 9-6 ET, or flexible as needed.
Remote Air Ticketing Specialist
The airline ticketing Specialist handles key Sales support and Customer Care responsibilities within the Operations team. He/she will work closely and support Individual as well as Group sales divisions in order to ensure accuracy, competitiveness and well-organized itineraries. Sabre or Amadeus preferred
Houston, TX - Just West of Galleria (Not in the Galleria so no traffic)
The ideal candidate would have a demonstrated ability to work in a fast-paced environment. This role requires knowledge in national and international faring; and the ability to book complex business/personal/leisure combination travel of all types. Most important is a desire to be a part of a team, a desire to serve, and an enthusiasm and energy about the role.
• Must have AMADEUS GDS experience
• Corporate and/or Leisure Travel experience required
Responsibilities:
• Book domestic and complex international reservations for air travel, hotel, car rentals, cruises combined with high end leisure travel
• Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries and provide prompt customer service.
• Promotes the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts
• Develop and maintain business relationship through regular contact
Skills and Specifications:
• Demonstrates accuracy, thoroughness and attention to details
• Proficient with city, airline, hotel and car rental codes.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Excellent communication skills
• Ability to establish and maintain a positive and professional working relationship with all individuals
• Spanish is a plus
CORPORATE TRAVEL CONSULTANT ENTERTAINMENT - WORK WITH STARS
AFTERHOURS /WEEK DAY EVENING REMOTE
SUMMARY
Complete and communicate corporate travel arrangements by fulfilling Air, Hotel, Car Services other travel arrangements for business clients. Maintain a high level of customer satisfaction and have sales experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned from time to time and this list is not intended to be all encompassing.
• Book air, hotel, car, rail, and other essential corporate travel requests.
• Make recommendations to clients based on experience and destination knowledge.
• Provide price quotes and proposed itineraries.
• Invoice client using and following company approved process
• Maintain client profiles.
• Keep abreast of travel industry news, including but not limited to, travel warnings, special offers, documentation requirements, weather, travel policies, approvals etc.
• Be willing to take continuing education courses, travel to industry events, read travel periodicals.
• Attend in office vendor visits when invited.
• Maintain service level goals related to phone and e-mail etiquette, quality, and productivity.
• Participate in team and company calls, meetings and trainings as required. And in the office if required.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
• Degree or certificate in travel, hospitality, or a related field or 10+ years experience
• Sabre GDS experience
MATHEMATICAL & TECHNICAL SKILLS
Sabre GDS system, ClientBase, Word, Excel, database knowledge, scripts, Internet are desirable, along with desktop skills.
CORPORATE VIRTUAL TRAVEL ADVISOR FOR THE WEST COAST.
Searching for a Business Travel Advisor to join our team. This would be an west coast remote position working Mon-Fri 8:30am to 5:30pm. You must have exceptional organizational and communication skills be comfortable learning new technologies. We will provide you with training and resources on the client’s travel policy, traveler profiles and any other client specific requirements. This position will require carrying a cell phone and being available for urgent issues with VIPs 24/7.
Required:
• 5+ years of experience with Sabre Red, preferably familiar with Sabre Graphical.
• A strong customer service background with experience in VIP handling
• High level professional verbal and writing skills.
• Proficient in PNR Creation, Ticketing, Complex exchanges, Phase IV, Refunds and Invoicing.
• Car rental, Amtrak booking and hotel booking in Sabre.
• Exceptional organization and communication skills with an emphasis on detail and accuracy.
• Ability to do in-person presentations about the travel policy for new hire training sessions.
• Proficiency in Microsoft Word, Excel, PowerPoint, Teams and Chats
Preferred:
• Familiar with Concur and Cvent
• Knowledge about Grasp and Sabre Data suite reports
Remote Group Travel Planner
The ultimate purpose of your job is to grow our impact in the world! You will do this by expanding our portfolio of affinity group leaders and travel agents. You will prospect, listen deeply, and then co-plan with your clients amazing, life changing travel programs that positively affect both them and the communities they visit. This is a highly relational consultative sales position.
PRIMARY RESPONSIBILITIES
New Business Cultivation / Lead generation / Prospecting
• Research, identify and network with new potential clients, with a focus on Group Organizers (Affinity Group Leaders) who can attract a group minimum of 8 people and who would be inclined to travel in a socially-conscious manner, to destinations where our company has experience or to places where it is interested in expanding.
o Additionally, we will be focusing on growing our mid-high end FIT client base (couples and families with 4*-5* + budgets)
• Work with our company management to strategize the best methods and timing for new client outreach efforts, ensuring that your efforts are in sync with marketing efforts done so far.
• Continuously cultivate relationships with potential new clients, through phone, email, social media
• Attend 1-2 conferences with the greatest potential for new clients, representing our company and potentially presenting the work and mission.
Sales Process Management
• Follow up on incoming leads for group and private trips, both those you cultivate yourself and those assigned.
• Engage all new leads within one business day, or 24 hours, by their preferred contact method (email or phone). Follow up regularly, calling leads if initially contacted by email and no response has been received within one week of initial outreach.
• Professionally represent our company in all communications, representing our brand, mission and processes.
o Key criteria to evaluate: Destination; client’s per person budget versus their itinerary preferences; group size, financial capabilities and ability to reach critical mass; accommodation/meal/activity desires; and other important variables.
• Diligently update, track and catalog all correspondence, information and follow up needs in the CRM, currently Zoho CRM. Maintaining accurate, current records of all leads and trips in development is a fundamental aspect of your annual performance evaluation.
Travel Planning
• Present itineraries that match both a client’s needs and expectations and that match our company mission and strengths (destinations, themes, activities, community engagement, etc.).
• Utilize pre-designed/existing itineraries as much as possible and as the framework whenever customizing.
• If you have qualified well and we must customize a program, work closely with teammates (sales and operations) to ensure:
o Guarantee that the itinerary fits our company model and operational strengths
o Client budget is appropriate for the RFP.
o Verify that the itinerary is workable from a logistical and operational standpoint
• Present the final price and itinerary version to a client with the aim of continuing to contract as soon as possible.
Trip Fill Support
• Upon contract signing, work with the Operations Team to establish an appropriate trip fill (marketing) calendar for the group. Present and discuss this calendar with the Group Leader at a call arranged shortly after contract signing.
• Get the Group Leader to verify and sign off on the Marketing Calendar, to ensure the highest chance for success achieving the minimum Group Fill requirements.
• Assist and check-in with the Group Leader as often as needed.
Establish & Enhance Relationships
• Ask for referrals
• Maintain a friendly and professional relationship with clients after a trip
• Treat your clients as you would want to be treated
• Keep clients engaged and the destination with which they previously traveled, and share with them new programs you think they might be interested in
General Requirements
• Stay true to our company mission of social responsibility in all client and internal interactions and trip design and execution.
· Strong CRM and Google product (calendar, docs, sheets, folders) aptitude required. No GDS system necessary
• A professional demeanor at all times, in written and verbal communications, both external and internal.
• Organized, informed, and timely attention to the details of the position
• A strong desire to help, both clients and internal team members
• An informed, researched understanding of our history, itineraries and current goals
• Stay up to date on current events in our prime destinations, especially Israel/Palestine.
• Keep current on competitors, their offerings, trends in the industry, etc.
• Don’t take yourself too seriously and have fun!
Leisure Travel Agent – Austin TX This is a unique opportunity for a very strong leisure travel agent, making excellent money and given a book of business for VIP travelers. A senior travel agent is retiring and leaving a large book of business which has earned her up to $100k in commissions annually. They use Sabre and the agent does a great deal of Italy and all of Europe, again very VIP. Being well traveled is a bonus for getting this position. There is a possibility of hiring two part-time agents or one full-time. They would prefer someone in the Austin area so they can come in and train and then the position can be primarily remote. They would like to get someone in the office so that the retiring agent can introduce them to the clients and assist with any training. This is a wonderful opportunity for the right person. a
LUXURY TRAVEL AGENT HYBRID IN NASHVILLE, TN
As a Senior Luxury Travel Advisor at our new Nashville office, you will have the chance to be part of a thriving team, shaping the growth of our company and curating unforgettable journeys for our esteemed clientele. Join us in this exciting venture and be at the forefront of luxury travel expertise in a vibrant and dynamic city.
Responsibilities:
Client Consultation: Collaborate closely with clients to understand their travel preferences, desires, and requirements. Conduct comprehensive consultations to gain insights into their travel expectations, interests, and budgets.
Destination Research: Stay up to date with the latest luxury travel trends and destinations. Conduct thorough research to identify unique and exclusive luxury travel experiences, including luxury accommodations, fine dining options, cultural attractions, and activities.
Itinerary Planning: Design bespoke travel itineraries tailored to each client's preferences and needs. Utilize your knowledge of luxury destinations to create customized plans, including transportation arrangements, accommodation bookings, sightseeing activities, and exclusive experiences.
Client Communication: Maintain regular and effective communication with clients throughout the trip planning process. Address any queries or concerns promptly and provide expert advice and recommendations.
Vendor Management: Develop and maintain strong relationships with luxury travel suppliers, including hotels, resorts, airlines, cruise lines, and tour operators. Negotiate rates and contracts to secure exclusive deals and added benefits for clients.
Travel Coordination: Oversee the execution of travel plans, including arranging flights, transfers, hotel reservations, and other necessary bookings. Ensure all details are accurately communicated and efficiently coordinated.
Travel Documentation: Prepare and manage all necessary travel documentation, including visas, passports, travel insurance, and any other required paperwork. Verify accuracy and completeness to ensure a smooth travel experience for clients.
Crisis Management: Act as a point of contact for clients during their travels and provide exceptional customer service, especially in times of unexpected events or emergencies. Handle any issues or disruptions efficiently and professionally.
Post-Trip Follow-Up: Conduct post-trip evaluations to gather feedback from clients and ensure their satisfaction. Identify opportunities for improvement and continuously enhance the quality of our services.
Qualifications:
Proven Experience: Minimum of five years of experience as a Luxury Travel Advisor specializing in high-end, luxury travel. A track record of successfully planning and executing luxury travel experiences is essential.
Luxury Travel Knowledge: Deep knowledge and passion for luxury travel destinations, accommodations, experiences, and trends. Familiarity with top luxury travel brands, suppliers, and their offerings.
Exceptional Customer Service: Strong interpersonal and communication skills with a demonstrated ability to provide exceptional customer service. Ability to build rapport and trust with high-end clientele.
Attention to Detail: Meticulous attention to detail to ensure accuracy and precision in itinerary planning, travel arrangements, and documentation.
Organizational Skills: Excellent organizational skills to manage multiple clients and trips simultaneously while prioritizing tasks effectively.
Destination Expertise: Extensive knowledge of luxury travel destinations worldwide, including popular and emerging locations. Familiarity with unique cultural experiences, luxury accommodations, fine dining, and exclusive activities.
Vendor Relationships: Established network and relationships with luxury travel suppliers, including hotels, resorts, airlines, cruise lines, and tour operators. Ability to negotiate when needed and secure exclusive benefits for clients.
Crisis Management: Ability to remain calm and composed in challenging situations, including unexpected travel disruptions or emergencies. Strong problem-solving skills to provide effective solutions promptly.
Sales and Business Development: Strong sales and business development skills to attract new clients and expand the agency's luxury travel portfolio. Proven ability to generate leads, build relationships, and close sales.
Ethical Standards: Maintain the highest ethical standards in handling client information, financial transactions, and vendor relationships. Ensure compliance with industry regulations and guidelines.
Team Leadership: Demonstrated leadership abilities to mentor and guide junior travel advisors, providing guidance, sharing knowledge, and fostering a collaborative team environment.
Travel Industry Network: Active participation in industry events, conferences, and trade shows to stay updated with the latest luxury travel trends and build a strong professional network.
Flexibility and Adaptability: Ability to work in a fast-paced and dynamic environment, adapting to changing client demands and industry trends. Willingness to work outside of regular business hours, including evenings and weekends, to accommodate clients' needs.
Language Skills: Proficiency in additional languages is a plus, particularly languages commonly used in luxury travel destinations, to effectively communicate with international clientele and local service providers.
Join our team of dedicated luxury travel experts and make a lasting impact on our clients' travel experiences. As a Senior Luxury Travel Advisor/Travel Agent, you will have the opportunity to create unforgettable journeys and build long-term relationships with discerning travelers seeking the utmost in luxury and personalized service.
Group Air In house in downtown Chicago
The Group Air Planner is responsible for working directly with our Manager of Air, Account Executives and Program Managers. This is a skilled position with a team of highly experienced incentive travel planners. This position will be fast -paced and a great opportunity for a unique exposure to the incentive travel and hospitality industry. You are expected to be an excellent multi-tasker with good organizational skills and outstanding customer service.
• Program managing for assigned files from time of transition through to post-trip meeting
• Booking Airline reservations for programs assigned, utilizing Sabre GDS system
• Delivering outstanding customer service over the telephone and via email
• Issue tickets according to airline contracts and IATA rules and within established time frames. Update ARC payment data for accounting’s financials
• Tracking all your financial expenses for all tickets purchased, including all charges done by company’s credit card usage
• Monitor all flights as assigned, and work with airlines and TD’s to resolve misconnect and cancellations by providing protection on alternate flights, and resolve problems as, or even before they occur. Keep TD’s up-to-date status of all flights and passengers
• Adhere to all deadlines and turnaround times
• Attend regular meetings, and complete reports with all pertinent air details including cost per person air average
• Work independently and report to Air department manager on weekly basis regarding your work program process
• Protect the confidential information of both the company and the client
• Enter all data pertaining to a program’s airline travel in to appropriate software to effectively create various reports
• Interact with Operations to ensure all air information is updated and accurate. Reconcile passenger names and all flight data before ticketing
• Assumes and performs other duties and responsibilities not specifically outlined herein, as requested
Job Skills Required:
• Minimum of 2 years SABRE GDS experience working within the travel industry
• Understanding of and ability to do all ticketing, exchange, void, and refund transactions
• Understanding of different types of airline contracts and fares
• Ability to forecast group airfares for future group quotes based on research and experience
• Ability to handle multiple tasks and programs simultaneously
• Strong and professional detail-oriented with excellent verbal, written, and organizational skills
• Positive attitude
• Proficient in Microsoft Word, Access, Outlook and Excel
• Strong organizational and interpersonal skills
Airline Jobs
At the following three airports:
Atlanta, Chicago and New York
Senior Customer Service Agent positions, Applicants should have prior knowledge in:
- Reservation and ticketing software (preferably SABRE system) for ticket office
- SABRE check-in, for airport position
- Solid communication skills
- 2 years’ experience working at an airline or travel/tour agency or tour operator as a ticketing agent
- Experience in the airline industry
- Excellent computer and communications skills
New York, Atlanta, Chicago and Washington DC airline branch offices.
Senior Sales Representative position, Applicants should have prior knowledge in:
- Airline reservations and ticketing systems (preferably SABRE system)
- Online sales channels
- Solid relationships with the travel industry (travel agencies, tour operators, OTAs)
- Basic computer skills
Nothing available in this area at this time. Please check back often for updates.
Accounts Receivable Specialist Nashville, TN
We are looking for an Accounts Receivable Specialist to be responsible for all aspects of receivables; including sending invoices as needed, applying commission payments upon receipt, following up on outstanding commissions, preparing weekly and monthly reports and helping with other accounting related needs as they arise.
This is a great opportunity to get into a growing business as there will be many opportunities to grow and advance.
Responsibilities:
Monitor all invoices and transactions to ensure accuracy on a daily basis
Analysis of inaccuracy in the invoice and liaising with the Advisors
Monitor daily client and vendor balance for non-payments, delayed payments and irregularities
Monitor daily bank transactions to ensure all various receipts, credit card merchant transaction, receipt/payments matches what is posted in TRAMS
Posting commission receipts from Onyx, TRUST, TACS and other vendors
Prepare collection on weekly basis for outstanding commission from vendors
Prepare bank deposits, verifying and balancing receipts
Reconciling credit card merchant transactions and preparing deposits entry on a daily basis
Investigating any unclaimed commissions and liaising with independent and in-house agents
Investigate/resolve queries and provide general customer service
Prepare Advisor’s statements
Prepare weekly report of Accounts Receivable/Payable
Advise management on weekly basis of any ongoing issue
To consistently deliver excellent Customer Service to all internal and external customers
Any other adhoc projects that maybe required
Qualifications:
Strong preference given to candidates with a Travel Industry background
3 + years accounting experience combined with a solid understanding of accounting principles
Experience using the financial software TRAMS/TRES (Client Base Back Office)
Minimum 3 years in handling complex accounts receivable and payable
Experienced working within a Travel “IC” (Independent Contractor as agent) environment is an asset
Proficiency in MS Office – intermediate to advanced Excel required
Understanding of Client Base CRM tool used by agents (preferred but not required)
Strong technical aptitude – able to learn new systems quickly and proactively
Strong customer service orientation - leads by example and exhibits Service Excellence in all interactions with internal and external customers
Demonstrated ability to be resourceful and pro-active in problem-solving
Well-developed communication and negotiation (verbal and written) skills - ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Strong analytical skills
Strong organizational and time management skills with ability to function effectively during month end accounting cycles
Ability to work with a sense of urgency in accomplishing goals and objectives to ensure success
Ability to be comfortable and adaptable in a fast paced, entrepreneurial environment