Job Postings

Accounting Positions

Hybrid DFW Accounting Manager

Summary: This position manages our Accounting Department and will coordinate processes amongst several others covering standard travel agency accounting including:

• Monthly P&L Reporting, Bill payments, Bank account reconciliation, ARC reporting, Payroll, HR data and record keeping.

• Responsible for the supervision of any reporting for IATAN, PRiSM data, etc.

• Responsible for the coaching, training, development, of their team members

• Special projects as requested

Qualifications:

• 4 to 5 years or more of travel agency accounting experience

• Working knowledge using TRAMS; and experience processing ARC and “Payroll” is desired

• Experience with Excel, Grasp and Concur “Compleat” is a Plus

Other Qualifications:

• Friendly, and service oriented

• Strong written, verbal and analytical skills

• Detail oriented, self-motivated and the ability to multi-task and prioritize activities

• Ability to work effectively with all levels within the company

• Ability to complete initiatives on time and accurately

• Must maintain confidentiality of sensitive business and personal information

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Account Management /business development managers

REMOTE OPERATIONS MANAGER

Operations Manager

This agency Ticket Servicing teams in The Philippines and India. This person will work closely with our overseas staffing partners, and U.S. teams, to hire and onboard new team members. They will manage the performance of the team, ensuring quality, accuracy and timeliness with every ticket. We are looking for someone that has experience in the travel industry and, preferably, who has managed in a call center environment or teams overseas. We are excited about this new addition to our team and cannot wait for the value they will add.

Key Responsibilities

• Managing 24X7 service teams

• Monitor the productivity of the team, implement tactics to improve performance and provide coaching

• Analysis report data to provide recommendations on best practices

• Ensure consistent and accurate use of Freshdesk

• Maintain processes and documentation; improve upon current processes and suggest new processes for more efficiency and better workflow

• Contact for customer escalations and complex ticketing issues

• Primary contact for managing any Agency Debit Memos (ADMs) and ensuring timely resolution

• 5+ working experience on Sabre and/or Amadeus (ideal candidate has experience on both systems)

• Knowledge of Travel Industry workflow End to End - Booking, Pricing, Queue management, Ticketing, Post Ticketing QC, Back Office

• Experience managing in a call center and/or 24x7 environment preferred

• Ability to work under pressure and effectively multi-task while maintaining a professional rapport with internal, external clients and vendors at various levels within their organizations using diplomacy and tact

• Excellent attention to detail and accuracy

• Strong analytical skills

• Strong verbal, written communication, interpersonal and organizational skills

• Experience with mid-office technology solutions

DIRECTOR OF BUSINESS DEVELOPMENT - VIRTUAL

Working for a global TMC, promoting Agency corporate sales and managing two Sales Representative in the US and one in Europe

Responsibilities

Ensures long term relationship building and establishes credibility with business key contacts.

• Interacts with his/her contact points that might be both senior level procurement or finance directors, or their direct reports, as well as travel managers or executive assistants.

• Consults with prospective clients to understand all aspects of client’s business and travel program needs.

• Analyses data and develops an approach to enable the client to achieve their desired business results.

• Presents the recommended solutions and provides advice to communicate value for the client.

• To this effect, uses agency’s value proposition to create interest for key contacts, open the door to new relationships within the organization and continually re-position value with ongoing contacts.

• Formulates strategic account plans with key client contacts in procurement and travel that enable the client’s vision to be realized.

• Mobilizes internal agency resources to present multi-disciplinary (and where applicable global) approach to a travel program that truly contributes to the client business goals and also secures agency revenue.

• Influences the client to engage into a contract without going out to tender or leads the team responding to the RFP.

• Is prepared with competitive information and proof to position the benefits of the agency solutions and services to both purchasing professionals and travel managers within the client’s organization

• Sells travel technology solutions and consultancy assignments.

• Handles client negotiation strategies and closes deals on terms that are to the mutual satisfaction and benefit to both the client and the agency

• Can deploy master contracts internationally and manage the travel program across different regions.

• Creates Business Development strategies to align with the agency’s global strategy and meet P&L goals.

• Leads the other BDMs in being effective in accomplishing their personal and team goals, in collaborating to achieve the highest probability of success.

• Collaborates with other Divisions (Meeting & Events) to optimize mutual lead generation.

Complexity (Give examples of problem solving, examples of projects, key relationships managed and technical aspects to indicate the level of complexity required in the role)

• Manages key relationships with agency’s internal stakeholders, GM BT, Client Development Managers, Operations Managers, Supplier Sourcing Team, Consulting Services Team, and Travel Technologies Solutions Team.

• Bears ultimate responsibility for achieving the annual sales targets.

• Practices effective cost control and adhere to internal procedures for approval of expenditure.

• Fully understands and embraces the business strategy and brand promise of the agency as to articulate this promise most effectively in the marketplace.

Knowledge & Skills (Please list the essential and desirable requirements that the role requires)

• Has previous professional sales/business development experience of minimum 10 years at a Business Travel Management Company.

• Possesses extensive knowledge of the Business Travel industry.

• Is experienced in selling and implementing both various online booking tool solutions related to meeting specific client’s needs and the agencys Travel’s strategy as well as other business travel technology solutions.

• Must be able to recognize key opportunities and risks in the relationship between a client and a Business Travel Management Company.

• Understands procurement drivers and has experience of Business Travel Management tender and RFPs.

• Has high knowledge of all aspects of competitors’ business travel activities/program/products.

• Proven high level of selling/negotiating skills that resulted in multi-year (global) business travel management contracts.

• Good general knowledge of the corporate world and ability to relate to the client’s business environment.

• Can identify best solutions to manage the client’s business travel program successfully, including expense management, travel policy consultancy and hotel program procurement.

• Has the ability to achieve financial goals of both the client as well as the agency.

• Is self-motivated: able to work alone at a very high standard, yet a good team player to share best practice and help colleagues when appropriate.

• Has proven leadership abilities to effectively lead his team to success.

• Has the ability and willingness to travel regularly.

• Is constantly updated on the latest travel industry news, particularly business travel.

• Demonstrates excellent oral fluency and written business communication skills in English.

• Uses Microsoft Office programs (Word, Excel & PowerPoint) with confidence.

• Has excellent presentation skills.

Group Air, Hotel and Rental Car Department Manager/Supervisor

In house in in Henderson, Nevada or La Crescenta CA

• Manager of group travel reservations for Sports Travel Department

• Training and oversight of additional agents as needed on Travelport Smart Point or native Apollo

• Co-Manage inhouse after hours service

• Manage Air Ticket Desk for Evo Agents – future project for 2023/24

Position Base Pay: $58,250 ($28.00 per hour) As the department grows the base will also grow.

401K Program: Dollar for Dollar match to 4% of salary

Profit Share: 2023 profit share equaled 9% - 10% of salary

Medical Insurance: Currently we pay 100% of premium

Free and Discount Travel

Team Moral Boosters: currently we have provided free lunch Fridays, Gas Cards, and various fun office competitions

Student Loan Assistance up to $250 a month if loans exceed $10,000. $125 below 10K

MANAGER OF SALES AND MEMBER EXPERIENCE

Your key responsibilities include the day-to-day sales and member experience of our 3rd party Call Center based in Manila. The Manager, Sales & Member Experience reports to the Managing Director, Global Sales & Membership Engagement. The role includes direct input on the sales and member experience processes and working hand-in-hand with our Director, Call Center Operations, on the smooth onboarding of new accounts and customer experience and satisfaction.

A snapshot of this opportunity

Using your sales skills to identify prospects and sell the fulfillment center suite of services.
In conjunction with the Managing Director, Global Sales & Membership Engagement sets the department goals and direction to support the achievement of the organization's goals.
Serve as the escalation point for the client and/or customer.

Typical Projects

Assist with sales development and ongoing follow-up.
Assist new business implementations and onboarding.
Work hand in hand with the Director, Call Center Operations to foster strong client relationships.
Maintain a database of sales prospects and sales activities to measure to assist in forecasting revenue potential.

Key Experience Assets we Expect the Successful Candidate to Possess and Deliver

An extensive career in travel and hospitality in sales and account management
Expert knowledge of one Global Distribution System in native language – Sabre/Worldspan preferred.
Travel agency experience within a fast-paced environment
Call Center Experience in a leadership role.
Solid sales and interpersonal skills.
Experienced in conversational skills, along with excellent verbal and written communication
Collaborate with leaders across teams to share successfully proven practices and drive overall team performance and individual team goals.
Recognize key performance indicators and create individual development and action plans that are owned and driven by employees in our 3rd party Call Center based in Manila.
Maintain resilience and composure and remain positive under pressure and ever changing circumstances at all times.

MANAGER OF HOTEL PROGRAMS AND SUPPLIER FULFILLMENT

Support all operational activities surrounding the annual hotel program solicitation including but not limited to, accessing Lanyon and processing hotel file submissions, conducting Q&A on all records, maintaining Data Log tracking all submissions and coordinating communications with suppliers on RFP submission status

Managing the day-to-day sourcing relationships with hotels and clients

• Run reports and identify required data requirements from clients

• Collect, manage and organize all documentation associated with various hotel programs, Amendments, contracts, etc.

• Program analysis (pre / post) analysis demonstrating scope of work and value delivered

• Manage updates to company CRM system to ensure high quality data entry and integrity

• Create detailed report outlining invoicing methods for each participation hotel company

• Manage the hotel GDS Rate loading and audits

• Perform basic reviews and comparisons of various lists and databases and update/maintain accordingly

• Assist in the organization and coordination of activities associated with supplier events

• Grow revenue through participation fees and new marketing opportunities

• Support marketing and general updates to the company website and Online Booking Tools using proprietary technologies as needed

• Assist in Supplier communication content follow up and fulfillment for marketing opportunities and deliverables

• Work with marketing team to coordinate day-to-day activities that lead to the completion of projects and tasks

• Support in webinar implementation, deployment, presentation and follow up as needed

• Aid in updating marketing one-sheeters, collateral and presentations to maintain correct branding company-wide

• Perform Constant Contact Supplier list updates and organization

• Support in the research of industry news for proper posting on the company’s social media accounts

• Support other supplier relations activities and administration as needed

Key Qualifications:

• Basic knowledge of key players in corporate travel industry (I.E. Airlines, Hotels, Travel Management Companies, Online Booking Tool Providers, Global Distribution Systems, etc)

• At least 2-4 years’ experience in the corporate travel industry or requisite experience in another industry

• A proven track record of multinational account management and/or sales success in the business travel industry or similar industry

• Self-motivated and proactive, able to take ownership and responsibility

• Proven ability to liaise and effectively communicate with senior level leadership

• Strong problem-solving skills and ability to demonstrate resourcefulness in the fulfillment of evolving job responsibilities.

• Knowledge of traditional and digital marketing tools

• Strong oral and written communication skills

• Strong attention to detail and quality with excellent organizational skills

• Strong Excel knowledge and proficiency including, but not limited to, Microsoft Office, Outlook, and general database knowledge.

• Computer literate with excellent Word, Excel & PowerPoint skills

• Familiarity with CRM, and GDS is preferred.

• Self-starter with the ability to work well independently and with remote leadership and team members

• College degree preferred

• Ability to work in a fast-paced environment and meet deadlines

DIRECTOR OF COMMISSIONS, FLORIDA

Essential Duties:

· Responsible for the commissions department and accounts receivables

· Manage the current commissions staff to include HR duties such as: annual reviews, job performance reviews, attendance and payroll, and scheduling

· Deliver trainings to staff and agents on policies and procedures

· Understand trends in order to develop new ways to improve current processes

Education and/or Work Experience Requirements:

· College degree in accounting preferred

· Minimum of 5 years of travel industry knowledge in accounting/commissions experience required

· Strong customer service skills

· Excellent verbal and written skills, including the ability to effectively communicate with internal and external clients

· Excellent computer proficiency

· Must be able to work under pressure and meet hard deadlines while maintaining a positive attitude while providing excellent customer service

· Ability to work independently and to carry out assignments to completion within parameters of job responsibility and accepted practices within the industry

· Experience with multiple currencies to include British Pounds, Pesos and US Dollars

· Flexible and dependable

Send your Resume For Consideration

Corporate Travel Agent

Corporate Travel Consultant to work in the office for short training period and then virtual.

Corporate inhouse Travel Agent - Adventura Florida

Aventura Travel Agency seeking a corporate agent to handle increased business. Amadeus is their system, but they are willing to provide a conversion. It is in house in their brick and mortar office. The hours are flexible anytime between 9:30am and 7 pm EST. The responsibilities include reservations, exchanges, refunds and ticketing. The bookings are 70% international primarily in Europe and South America

Benefits are 100% paid health insurance, matching 401K, days off and vacation time. This is an excellent opportunity for the agent that wants to handle a reservation from beginning to end.

Houston, TX - Just West of Galleria (Not in the Galleria so no traffic)

The ideal candidate would have a demonstrated ability to work in a fast-paced environment. This role requires knowledge in national and international faring; and the ability to book complex business/personal/leisure combination travel of all types. Most important is a desire to be a part of a team, a desire to serve, and an enthusiasm and energy about the role.

• Must have AMADEUS GDS experience

• Corporate and/or Leisure Travel experience required

Responsibilities:

• Book domestic and complex international reservations for air travel, hotel, car rentals, cruises combined with high end leisure travel

• Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries and provide prompt customer service.

• Promotes the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts

• Develop and maintain business relationship through regular contact

Skills and Specifications:

• Demonstrates accuracy, thoroughness and attention to details

• Proficient with city, airline, hotel and car rental codes.

• Proficient with Microsoft Office (Word, Excel, PowerPoint, and Outlook).

• Excellent communication skills

• Ability to establish and maintain a positive and professional working relationship with all individuals

• Spanish is a plus

WORK FOR A PRIVATE CORPORATION IN A HYBRID POSITION EITHER DALLAS TX OR RICHMOND VA

The ideal candidate will possess a thorough knowledge and recent work experience with Concur Travel administration, and the ability to provide frontline technical support to all users as needed. Experience with meetings management is a plus as this position will provide additional support to internal groups for meeting, events, and conference travel.

This position can be filled in Dallas, TX, or Richmond, VA. (Hybrid Remote)

Core Responsibilities:

Act as the primary day-to-day contact for all internal travel requests for Guest and Non-Profiled travelers for North America
Book travel reservations for airline, car rental and hotel, as directed within the Brink’s Global Travel Policy
Coordinate, without limitation, pre-payment for direct bill on car rental, and virtual card payment for hotel as requested
Assist travelers with flight changes, delays, cancellations, refunds and accommodations on travel disruptions as needed
Assist Global and NORAM Travel Managers with meeting, event, and conference hotel sourcing, contracting, and room block coordination including processing payments, post-meeting auditing, and closeout
Participate in organizations Duty of Care monitoring and tactical event management

Skills & Experience:

5+ Years corporate travel and current Sabre GDS experience
Excellent organizational skills, attention to detail and ability to bring projects to completion
Self-motivated, determined, and able to work under own initiative and think outside the box
Ability to balance multiple tasks and effectively prioritize workload in a fast-paced environment
Willingness to learn and become proficient in multiple processes and procedures
Collaborative style with strong interpersonal skills
High level of diplomacy and tact, ensuring confidentiality of information when required
Excellent communication skills, written and verbal, with an emphasis on clear, concise and effective emails
Strong computer skills, including Sabre, Excel, Microsoft Word, Outlook, Office 365 and PowerPoint
Working knowledge of customer service tracking platforms such as ServiceNow
Working knowledge of agency tools such as Scripts, Mantic Point and back-office accounting systems like Agresso, and TRAMS

CORPORATE TRAVEL AGENT IN-HOUSE IN COLUMBUS OHIO

In house in Columbus Ohio an agency is currently seeking a Corporate Travel Consultant to support our corporate/business travel clients’ travel requests in an efficient and professional manner. This position uses creativity, adaptability; efficiency and accuracy combined with teamwork and a great attitude that makes it possible to provide the highest levels of attentive service to our growing corporate travel clientele. The Corporate Travel Consultant maximizes profitability for the traveler, while meeting their needs and delivers best possible results by using knowledge of the traveling process to anticipate and solve any issues that may arise.

RESPONSIBILITIES

Establish and anticipate customer needs on first contact qualify by leading customer conversations with questions and treat each inquiry with patience and focus.
Recommend and provide efficient and alternate routes, lowest available fares, and booking class, exchange rates, and travel services.
Maintain current knowledge of promotions and specials and proactively advise clients of savings opportunities.
Process customer requests for domestic and international reservations. Make seat assignments, request special meals, etc.
Communicate information to customers accurately and appropriately.
Keep customers up to date on travel regulations, such as passport and visa requirements, etc.
Understand and properly use airline terminology, codes, airline rules and tariffs, resource guides, books, and industry contacts.
Maintain client profiles, ensuring special requests and reward program information.
Monitor, sort, and work global distribution systems (GDS) queues daily to maintain quality control.

SKILLS & QUALIFICATIONS

5+ years’ experience as a Corporate Travel Consultant.
Proficiency with a Global Distribution System (GDS) is required, Amadeus preferred.
High energy and thrives in fast paced growth business environments.
Personable, presentable, service-oriented, accurate, efficient, and the ability to work under pressure of deadlines.
Uncompromising integrity with well-developed emotional intelligence.
Strong communication (verbal and written) skills.
PC skills, including MS Office Suite.
Attention to detail in execution; gets into the weeds to fully understand the problem and can quickly identify errors and roadblocks to achieving success.
Critical thinking and time management skills to evaluate different solutions and balance multiple projects simultaneously.

CORPORATE TRAVEL CONSULTANT

AFTERHOURS / WEEKEND POSITION

SUMMARY

Complete and communicate corporate travel arrangements by fulfilling Air, Hotel, Car Services other travel arrangements for business clients. Maintain a high level of customer satisfaction and have sales experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned from time to time and this list is not intended to be all encompassing.

• Book air, hotel, car, rail, and other essential corporate travel requests.

• Make recommendations to clients based on experience and destination knowledge.

• Provide price quotes and proposed itineraries.

• Invoice client using and following company approved process

• Maintain client profiles.

• Keep abreast of travel industry news, including but not limited to, travel warnings, special offers, documentation requirements, weather, travel policies, approvals etc.

• Be willing to take continuing education courses, travel to industry events, read travel periodicals.

• Attend in office vendor visits when invited.

• Maintain service level goals related to phone and e-mail etiquette, quality, and productivity.

• Participate in team and company calls, meetings and trainings as required. And in the office if required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Degree or certificate in travel, hospitality, or a related field or 10+ years experience

• Sabre GDS experience

MATHEMATICAL & TECHNICAL SKILLS

Sabre GDS system, ClientBase, Word, Excel, database knowledge, scripts, Internet are desirable, along with desktop skills.

VIRTUAL GROUP TOUR COORDINATOR FOR POPULAR BANDS

it’s working with the music portion of our clientele doing their tours. So the tasks would include organizing any flights required between cities, hotel accommodations for typically the Talend A Team and also often a B team near the venue, tour bus parking, shower rooms, prepaying rooms. It is usually anywhere from 2 weeks to 3-4 months of moving around so it is working with a small team organizing the movement.

CORPORATE VIRTUAL TRAVEL ADVISOR FOR THE WEST COAST.

Searching for a Business Travel Advisor to join our team. This would be an west coast remote position working Mon-Fri 8:30am to 5:30pm. You must have exceptional organizational and communication skills be comfortable learning new technologies. We will provide you with training and resources on the client’s travel policy, traveler profiles and any other client specific requirements. This position will require carrying a cell phone and being available for urgent issues with VIPs 24/7.

Required:

• 5+ years of experience with Sabre Red, preferably familiar with Sabre Graphical.

• A strong customer service background with experience in VIP handling

• High level professional verbal and writing skills.

• Proficient in PNR Creation, Ticketing, Complex exchanges, Phase IV, Refunds and Invoicing.

• Car rental, Amtrak booking and hotel booking in Sabre.

• Exceptional organization and communication skills with an emphasis on detail and accuracy.

• Ability to do in-person presentations about the travel policy for new hire training sessions.

• Proficiency in Microsoft Word, Excel, PowerPoint, Teams and Chats

Preferred:

• Familiar with Concur and Cvent

• Knowledge about Grasp and Sabre Data suite reports

JAPANESE SPEAKING CORPORATE TRAVEL AGENT - VIRTUAL

We are seeking Corporate Travel Counselors who are bilingual English/Japanese whose duties will include executive servicing of our client’s Senior Leaders inclusive of the C-Level executives
Respond positively to customers by making reservations for business travelers accurately and efficiently, aiming to complete the transaction at the point of sale. Complete any service requests and sell related products such as paid seats, early bird check in, car hire, hotels & transfers. Make the customer aware of their company travel policy, and communicate this to ensure adherence. Complete after call work, finalizing the traveler’s itinerary
Ensure customer traveler profiles and details are accurate; Provide advice on visa, passport and security requirements relating to the destination and confirm the issuing details for each reservation.
Undertake self-development and training to enhance skills to ensure achievement of both personal and business goals
Develop a solid understanding of the corporate travel industry, and the key drivers for our VIP customers. * Demonstrate commitment to customers, provide unsurpassed service by understanding, anticipating, and exceeding their expectations.
Act with integrity and confidentiality and protect sensitive information
Be comfortable in dealing with situations that are highly complex and may involve numerous travelers at various different levels (C Level, Road Warriors)
Always operate with a sense of urgency and interest and convey that to the traveler with their actions
Be highly productive in a self-directed work environment
Must be open to feedback and work well in a new learning environment
Be self-motivated and demonstrate initiative with a strong commitment to personal goals, objectives and work ethic
Work well under pressure and effectively multi-task while maintaining professional rapport with customer is essential

Send your resume for consideration

Leisure / group Agent Positions

Remote Position

This tour operator specializing in creating extraordinary travel experiences to Africa, Antarctica, Asia, Latin America, and Scandinavia. We began over 120 years ago, specializing in steamship travel for immigrants coming to the US from Scandinavia. Since then, we have continued to expand our travel and tour programs, and today, we pride ourselves in providing personalized service and crafting exceptional, customized travel experiences to all our destinations.

Summary:

As a Destination Specialist, In house in their Minneapolis office

this role will design and sell travel packages to clients and travel agents. This may include customizing an existing published tour itinerary or creating a client specific custom tour program for individuals and/or small groups, working directly with our travel partners in each destination.

Responsibilities and Duties:

• Handle incoming phone calls and emails, responding to itinerary inquiries.

• Research destination tours/features for itinerary development.

• Create custom itineraries.

• Customized existing tour itineraries to match client needs.

• Price itineraries based on partner contracts and request cooperation agreements if needed.

• Manage bookings with continued communication and follow-up with assigned clients and partners.

• Manage timelines and meet booking and payment deadlines of all itineraries.

• Document all bookings/sales and client payments in our tour software back-office system.

• Maintain a positive and professional relationship with all travel partners in confirming services.

• Create detailed travel documents for all proposals and final documents.

• Host assigned Signature Journeys, traveling with groups, to destinations when appropriate.

• Attend pre-departure meetings for assigned group journeys.

• Represent company at industry events.

• Keep up to date with supplier news and destination information.

• Other tasks as assigned.

Knowledge, Skills, and Qualifications

• 3-5 years of international travel industry experience.

• Knowledge of one or more of our destinations.

• Knowledge and previous experience with Microsoft Office suite.

• Ability to work with pricing, including exchange rates and multiple currencies.

• Superior customer service skills with active listening skills.

• Excellent verbal and written communication skills.

• Good critical thinking and problem-solving skills with attention to detail.

• Excellent organizational and time management skills with the ability to multi-task.

• Collaborator in a team environment with the ability to work independently.

• Initiative-taker and self-development minded.

• Associate or bachelor’s degree, or equivalent travel industry experience.

• Valid passport holder.

Remote Position Destination Specialist Groups

As a Destination Specialist, for a tour operator, you will design and sell small group travel packages to clients and travel agents. This includes highly customized itineraries based on the group needs as well as our tried-and-true classic group tours working with our travel partners in each destination.

Responsibilities and Duties:

• Handle incoming phone calls and emails, responding to itinerary inquiries specifically for small groups.

• Research destination tours/features for itinerary development.

• Create custom itineraries from scratch or existing tour itineraries to match group client needs.

• Price group itineraries based on partner contracts and request cooperation agreements if needed.

• Manage group bookings from inquiry stage to operation with group leader and partners.

• Manage timelines and meet booking and payment deadlines of all itineraries.

• Document all bookings/sales and client payments in our tour software back-office system.

• Maintain a positive and professional relationship with all travel partners in confirming services.

• Create detailed travel documents for all proposals and final documents.

• Host assigned Signature Journeys, traveling with groups, to destinations when appropriate.

• Attend and direct pre-departure meetings for assigned group journeys.

• Represent company at industry events.

• Keep up to date with supplier news and destination information.

• Other tasks as assigned.

Knowledge, Skills, and Qualifications

• Knowledge of one or more of our destinations.

• Knowledge of group operations and group handling processes.

• Knowledge and previous experience with Microsoft Office suite.

• Ability to work with pricing, including exchange rates and multiple currencies.

• Superior customer service skills with active listening skills.

• Excellent verbal and written communication skills.

• Good critical thinking and problem-solving skills with attention to detail.

• Excellent organizational and time management skills with the ability to multi-task.

• Collaborator in a team environment with the ability to work independently.

• Initiative-taker and self-development minded.

• Associate or bachelor’s degree, or equivalent travel industry experience.

• 3-5 years of international travel industry experience.

• Valid passport holder.

Group Air In house in downtown Chicago

The Group Air Planner is responsible for working directly with our Manager of Air, Account Executives and Program Managers. This is a skilled position with a team of highly experienced incentive travel planners. This position will be fast -paced and a great opportunity for a unique exposure to the incentive travel and hospitality industry. You are expected to be an excellent multi-tasker with good organizational skills and outstanding customer service.

• Program managing for assigned files from time of transition through to post-trip meeting

• Booking Airline reservations for programs assigned, utilizing Sabre GDS system

• Delivering outstanding customer service over the telephone and via email

• Issue tickets according to airline contracts and IATA rules and within established time frames. Update ARC payment data for accounting’s financials

• Tracking all your financial expenses for all tickets purchased, including all charges done by company’s credit card usage

• Monitor all flights as assigned, and work with airlines and TD’s to resolve misconnect and cancellations by providing protection on alternate flights, and resolve problems as, or even before they occur. Keep TD’s up-to-date status of all flights and passengers

• Adhere to all deadlines and turnaround times

• Attend regular meetings, and complete reports with all pertinent air details including cost per person air average

• Work independently and report to Air department manager on weekly basis regarding your work program process

• Protect the confidential information of both the company and the client

• Enter all data pertaining to a program’s airline travel in to appropriate software to effectively create various reports

• Interact with Operations to ensure all air information is updated and accurate. Reconcile passenger names and all flight data before ticketing

• Assumes and performs other duties and responsibilities not specifically outlined herein, as requested

Job Skills Required:

• Minimum of 2 years SABRE GDS experience working within the travel industry

• Understanding of and ability to do all ticketing, exchange, void, and refund transactions

• Understanding of different types of airline contracts and fares

• Ability to forecast group airfares for future group quotes based on research and experience

• Ability to handle multiple tasks and programs simultaneously

• Strong and professional detail-oriented with excellent verbal, written, and organizational skills

• Positive attitude

• Proficient in Microsoft Word, Access, Outlook and Excel

• Strong organizational and interpersonal skills

Airline Ticket Agent for University Sports Teams -Apollo preferred

In house in either office in Henderson, Nevada or La Crescenta CA.

This is not a virtual position.

compensation: $20.50-$22.50/Hour 401K with 4% Match, profit share, medical, up to 4 weeks’ vacation and more. full-time

job title: Experienced Travel Agent

Immediate opening for an experienced Travel Agent at our

1. Apollo or Sabre (any GDS) of 2. Years minimum (We are Apollo)

2. Reservation and Ticketing for Air, Hotel and Car arrangements

3. Works independently and has excellent attention to detail

4. Excellent Team Player with a strong attendance record

5. Thinks outside the box and looks for creative solutions

6. Excellent customer service skills and is long on patience

7. Works well with a team and independently

8. Experience with Group Air Contracts and Consolidators

9. Outgoing Positive Person

10. SENSE OF HUMOR

Office Hours are 8AM to 5PM with an hour for lunch.

VIRTUAL GROUP TOUR COORDINATOR FOR POPULAR BANDS

Send your resume for Consideration

Technical / TICKETING Positions

Virtual Operations Technology Specialist

Primary Job Responsibilities:

Be part of a team that…

• Manages the development of Advisor efficiencies and processes, including but not limited to Worldspan GDS, scripting, quality control, duty of care, integration with accounting

• Assists with technical training and support of clients, employees, and IC’s

• Supports our phone system, remote servers, and other technology needs

• Manages our technology vendor relationships

• Assists with the implementation of new clients and new technologies

• Assists with the implementation of new employees and IC’s

• Provides technical and navigational expertise for selected online booking tools

• Provides training for selected online booking tools

• Evaluates current and emerging travel technology compared to the needs of our clients and business

• Backs-up domestic and international Advisor phone lines, when necessary

• Assists with other duties as assigned by the Leadership Team

Fare Intelligent Specialist

will incorporate extensive GDS and airline contract knowledge with problem solving skills, while collaborating among departments within the organization. This position requires attention to detail with the ability to multitask, to ensure daily tasks are completed on time and accurately. Sharing best practices and having excellent follow up skills are both essential to ensure success within the Fare Intelligence Team. Key Responsibilities • Loading and testing of contracts via our in-house tools and GDS fare filing tools. • Facilitate Manager of Fare Intelligence, by keeping them in the loop, being flexible & adaptable, staying on task. • Present changes, challenges, and suggestions to Manager of Fare Intelligence. • When necessary, keep both sales and Service Team and Special Operations Desk updated on airline contracts, commissions, and airline policies updates. • Communicate with airline representatives, as well as vendor contacts via email/phone. • Assist in the testing and implementation of 3rd party QC and Auto-ticket systems. • Assist Special Operations Desk with ADM commission recalls when asked. • Respond to vendor email inquiries. Job Skill Requirements • Amadeus Filing Platform Experience – FareXpert – Mandatory. • Amadeus Knowledge – Mandatory. • Sabre Direct Fare Filing Knowledge – DFF – Desirable. • Sabre RED 360 Knowledge – Desirable. • Strong comprehension of airline contracts, with the ability to read, interpret and apply in a fare filing capacity. • Strong knowledge of international fares and fare rules.

Travel IT Specialist

Looking for an IT-minded professional with strong communication skills. Primary Job Responsibilities: Be part of a team that… • Assists with day-to-day technical support of employees and independent contractors • Supports our phone system, remote servers, and other technology needs • Manages our technology vendor relationships • Assists with the implementation of new employees and independent contractors • Assists with client or prospect RFP’s related to technology, as needed • Evaluates current and emerging travel technology compared to the needs of our clients and business • Assists with the implementation of new partners and new technologies • Assists with the development of Advisor efficiencies and processes, as appropriate • Assists with other duties as assigned by the Leadership Team Living in Minnesota area isn’t a requirement, but it’s a plus. Prior Travel Agency experience isn’t a requirement, but it’s a plus.

The Ticketing and Refunds Consultant is responsible for ticketing and refunds across North America, (USA and Canada) and also to assist with the UK, and European operations. This role encompasses queue monitoring, manual ticketing, which includes BSP ticketing for Canada and the European Operations, and refund processing, including issuing credit notes to customers.

A typical day might include:

. Monitoring ticketing queues in North America and, when required, in Europe

. Manually completing reissues and Group tickets, as well as dealing with tickets that are not completed by the Auto-ticketing function

. Collaborating with operations staff to resolve ticketing or refund problems

. Applying to airlines for refunds via Amadeus, BSP link, and emailing airlines directly

. Completing the weekly BSP/ARC reconciliations process

. Completing daily reconciliation reports between Amadeus and Agresso

. Issuing credit notes

. Resolving ADMs

Your customers will be:

. Internally . Operations, Financial Processing and Credit Control

This job might be for you if:

. Organized in your approach to tasks and able to prioritize effectively across different work streams

. Display a high standard of work and demonstrate ownership of tasks, meeting deadlines and goals assigned to you

. A team player and flexible in your approach

. Have drive, pace and energy to make things happen

You will have:

. Previous experience in a similar ticketing or refunds role

. A willingness to learn and try new things

. A can do attitude

You may have:

. Amadeus user knowledge

. Ability to use Agresso Travel system

ACCOUNTING / BACK OFFICE POSITIONS / sales

Position: Outside Sales

Department: Meeting & Events

Duties and responsibilities:

Client Development

Regularly works more than half the working time away from the office making personal sales calls at customer sites.

Conducts marketing research for potential clients and develops new corporate business

Produces and distributes sales materials, including flyers and emails to clients.

Conducts Group and Leisure sales activities and tour escorts.

Maintains and develops customer base by suggesting products and services which meet and exceed client expectations

Participates in sales and marketing activities.

Understands own function from a bigger, organizational perspective, and its impact on daily activities.

Client Management

Meets with key customers to build and maintain strong relationships.

Provides phone and e-mail communications with clients to maintain business.

Resolves escalated customer service issues

Fully understands and acts upon our customer needs at all times.

Maintains strong ties with clients and related parties

Meeting, Incentive and Event Management

Develops, manages and delivers client reporting requirements.

Analyzes and reviews clients' cost performance with clients and identifies potential savings.

Provides cutting-edge technology such as a registration system.

Negotiates with suppliers or vendors for better rates by collaborating with C&RM

Conducts risk management.

Location: Remote

BACK OFFICE OPERATIONS AGENT

Job functions include processing airline tickets from automation fallout and process ticket refunds. Performs ticket interface and quality control functions so that the weekly ARC (Airline Reporting Corporation) report is accurately prepared. Assist with coding and processing of supplier invoices.

Issue airline tickets that fail automated ticketing process. Issue refunds and void tickets for guests, employees, and corporate tickets along with exchanges for flight and airline related changes.

Handle daily, weekly and monthly duplicate and unused ticket tracking. Process and manage interface of tickets between GDS and TRAVCOM/TRAMS.

Run weekly discrepancy reports, correct all discrepancies, and reconcile airline ticket transactions with TRAVCOM/TRAMS and IAR for accurate production of financial reports.

Submit the ARC IAR (Interactive Airline Reporting) report weekly. Research all ADMs

Dispute and resolve all memos through Memo Manager in the ARC website or with each individual airline. Make recommendations for payment as well as record payment for reconciliation purposes.

Research and respond to airline correspondence and Guest Relations e-mails concerning all airline ticket claims and ticket refund status. Submit and code invoices received from after-hours travel agency and credit card processors.

Assist with reconciliation of TRAVCOM/TRAMS to credit card statements correcting data discrepancies. Must be available to work weekends, holidays, and flexible shifts.

Perform other job-related functions as assigned.

Minimum 1 to 3 years’ experience functioning in an accounting role, preferably at a cruise line, travel agency, or tour operator.

KNOWLEDGE & SKILLS: Working knowledge of Amadeus/Sabre and related air ticketing functionality. Familiarity with airline contract terms and conditions. Knowledge of TRAMS or TRAVCOM a plus. Intermediate level knowledge of Microsoft Office Suite. Detail orientation for identifying and correcting discrepancies. Interpersonal skills to work effectively with team members. Ability to work in a team environment.

Travel Employment Agency