REMOTE BUSINESS DEVELOPMENT MANAGER 

The (Global) Business Development Manager (BDM) is responsible for developing new business relationships between prospective Clients that result in new business partnerships to provide solutions that help clients manage and optimize their (global) travel programs and achieve the related business goals (revenue growth). 

Number of people directly and/or indirectly responsible for: 2 NA (+1 EU) Region/s the role is responsible for: Global.

Ensures long term relationship building and establishes credibility with business key contacts.

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Interacts with his/her contact points that might be both senior level procurement or finance directors, or their direct reports, as well as travel managers or executive assistants.

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Consults with prospective clients to understand all aspects of client’s business and travel program needs.

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Analyses data and develops an approach to enable the client to achieve their desired business results.

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Presents the recommended solutions and provides advice to communicate value for the client.

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To this effect, uses the agency’s value proposition to create interest for key contacts, open the door to new relationships within the organization and continually re-position value with ongoing contacts.

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Formulates strategic account plans with key client contacts in procurement and travel that enable the client’s vision to be realized.

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Mobilizes internal resources to present multi-disciplinary (and where applicable global) approach to a travel program that truly contributes to the client business goals and also secures agency revenue.

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Influences the client to engage into a contract without going out to tender or leads the team responding to the RFP.

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Is prepared with competitive information and proof to position the benefits of the agencys solutions and services to both purchasing professionals and travel managers within the client’s organization

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Sells travel technology solutions and consultancy assignments.

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Handles client negotiation strategies and closes deals on terms that are to the mutual satisfaction and

Can deploy master contracts internationally and manage the travel program across different regions.

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Creates Business Development strategies to align with the agencys global strategy and meet P&L goals.

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Leads the other BDMs in being effective in accomplishing their personal and team goals, in collaborating to achieve the highest probability of success.

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Collaborates with other Divisions (Meeting & Events) to optimize mutual lead generation.

Manages key relationships with the agencys internal stakeholders, GM BT, Client Development Managers, Operations Managers, Supplier Sourcing Team, Consulting Services Team, and Travel Technologies Solutions Team.

Job Requirements

Bears ultimate responsibility for achieving the annual sales targets.

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Practices effective cost control and adhere to internal procedures for approval of expenditure.

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Fully understands and embraces the business strategy and brand promise of the agency as to articulate this promise most effectively in the marketplace.

Has previous professional sales/business development experience of minimum 10 years at a Business Travel Management Company.

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Possesses extensive knowledge of the Business Travel industry.

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Is experienced in selling and implementing both various online booking tool solutions related to meeting specific client’s needs and the agencys strategy as well as other business travel technology solutions.

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Must be able to recognize key opportunities and risks in the relationship between a client and a Business Travel Management Company.

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Understands procurement drivers and has experience of Business Travel Management tender and RFPs.

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Has high knowledge of all aspects of competitors’ business travel activities/program/products.

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Proven high level of selling/negotiating skills that resulted in multi-year (global) business travel management contracts.

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Good general knowledge of the corporate world and ability to relate to the client’s business environment.

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Can identify best solutions to manage the client’s business travel program successfully, including expense management, travel policy consultancy and hotel program procurement.

Possesses extensive knowledge of the Business Travel industry.

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Is experienced in selling and implementing both various online booking tool solutions related to meeting specific client’s needs and the agency's Business Travel’s strategy as well as other business travel technology solutions.

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Must be able to recognize key opportunities and risks in the relationship between a client and a Business Travel Management Company.

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Understands procurement drivers and has experience of Business Travel Management tender and RFPs.

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Has high knowledge of all aspects of competitors’ business travel activities/program/products.

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Proven high level of selling/negotiating skills that resulted in multi-year (global) business travel management contracts.

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Good general knowledge of the corporate world and ability to relate to the client’s business environment.

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Can identify best solutions to manage the client’s business travel program successfully, including expense management, travel policy consultancy and hotel program procurement.

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Has the ability to achieve financial goals of both the client as well as the agency's Business Travelanagerial/Financial Dimensions 

Can deploy master contracts internationally and manage the travel program across different regions.

•Can deploy master contracts internationally and manage the travel program across different regions.

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Creates Business Development strategies to align with the agency's Business Travel’s global strategy and meet P&L goals.

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Leads the other 

& Events) to optimize mutual lead generation.

VICE PRESIDENT OF SALES - REMOTE 

We are seeking a highly driven, motivated, and dynamic Sales Leader to join our team in the travel industry. As the Sales Leader, you will be responsible for developing and executing a comprehensive sales strategy that maximizes revenue, agencies, transactions, growth, and market share. You will oversee a dynamic sales team with a focus on fostering client relationships and achieving sales targets. Your strong leadership skills, industry knowledge, and passion for travel will be instrumental in motivating your sales organization to excel and deliver exceptional results. If you are a passionate, results-driven individual with a deep understanding of the travel industry and the ability to lead and motivate a sales team, we invite you to apply for this exciting opportunity. Join our team and help shape the future of travel!

Responsibilities include:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Sales Strategy and Planning:

• Develop and implement sales strategies aligned with company goals to drive revenue growth.

• Analyze market trends, customer needs, and competitor activities to identify new opportunities for sales expansion.

• Collaborate with marketing and product teams to align sales efforts with promotional campaigns and product launches.

Revenue Generation:

• Drive revenue growth by identifying and targeting key market segments, customer groups, and business opportunities.

• Build and maintain strong relationships with key clients, partners, and industry stakeholders to enhance sales opportunities and partnerships.

Business Development:

• Identify and evaluate new business opportunities, partnerships, and markets to drive company growth.

• Develop and execute strategic plans for business expansion, considering market trends and competitive landscape.

• Leverage negotiation skills to close deals and secure partnerships that contribute to revenue growth and market leadership.

• Foster strong relationships with existing clients and partners to maximize customer retention and repeat business.

Sales Performance Management:

• Monitor and evaluate the sales team's performance, regularly tracking progress against sales targets and KPIs.

• Implement Performance Coaching when necessary to ensure sales objectives are met or exceeded.

• Provide regular reports to senior management on sales metrics, achievements, and challenges.

Sales Forecasting and Budgeting:

• Develop and manage the sales department's forecast and budget, ensuring optimal allocation of resources to achieve sales objectives.

• Work closely with the finance team to monitor expenses and ensure sales operations are within the allocated budget.

Negotiation Skills:

• Lead high-stakes negotiations with clients, vendors, and partners to secure favorable business deals, contracts, and partnerships.

• Develop and implement negotiation strategies that align with the company's goals and objectives.

• Analyze market trends, competitor offerings, and industry best practices to enhance negotiation outcomes.

• Collaborate with cross-functional teams to ensure negotiated agreements are aligned with operational capabilities.

Presentation Skills:

• Design and deliver compelling and engaging presentations to potential clients, investors, and internal stakeholders.

• Communicate complex ideas and concepts clearly and concisely, tailoring the message to the audience's level of understanding.

• Utilize multimedia tools and visual aids to enhance the impact of presentations and convey information effectively.

• Lead workshops and training sessions to enhance the presentation skills of team members across the organization.

Consortia Partnership Management:

• Develop and implement a comprehensive strategy for managing consortia partnerships to drive sales growth and market expansion.

• Cultivate and nurture strong relationships with key stakeholders within consortia organizations, ensuring alignment of goals and priorities.

• Collaborate with cross-functional teams to tailor product offerings, pricing, and promotions that cater to consortia partners' unique needs and preferences.

• Regularly review and analyze performance metrics to identify opportunities for optimizing consortia partnership outcomes.

Strategic Leadership:

• Collaborate with the executive team to define the company's overall strategic direction and goals.

• Provide insights and recommendations based on market analysis and negotiation outcomes to influence strategic decision-making.

• Drive innovation by identifying opportunities for process improvements, product/service enhancements, and operational efficiencies.

• Mentor and lead a high-performing business development team, setting clear expectations and fostering a culture of excellence.

Training and Development:

• Identify training needs within the sales team and coordinate relevant training programs to enhance skills and knowledge.

• Stay up-to-date with industry trends, product offerings, and sales techniques to provide continuous learning opportunities.

Travel Industry Awareness:

• Stay up-to-date with industry trends, customer preferences, and competitive landscape to make informed decisions and adjust sales strategies accordingly.

• Identify potential disruptions or challenges that may impact sales performance and devise contingency plans

The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field (MBA or similar advanced degree is a plus).

• Proven experience in sales leadership within the travel industry or a related field.

• Exceptional communication, negotiation, and presentation skills.

• Strong analytical and problem-solving abilities.

• A strategic thinker with the ability to adapt to changing market dynamics.

• Demonstrated track record of achieving and exceeding sales targets.

• Proficiency in using sales CRM systems and other sales-related software.

• Ability to travel as needed to attend conferences, industry events, and client meetings.

SENIOR DIRECTOR, CONTACT CENTER & OPERATIONS (CALL CENTER) REMOTE

As Senior Director, Contact Center, and Operations, you will be responsible for overseeing and managing the efficient and effective operations of our company's contact center division, focusing on the travel industry. You will lead a team of dedicated professionals, implement strategies to enhance customer satisfaction, optimize operational processes, and drive business growth. This role demands a strong understanding of call center operations, travel industry dynamics, and exceptional leadership skills.

Responsibilities include:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Contact Center Operations:

· Develop and implement strategies to optimize contact center performance and enhance customer experience.

· Monitor key performance indicators (KPIs) to track the efficiency and effectiveness of operations.

· Ensure that service levels, response times, and call quality meet or exceed established standards.

· Implement innovative technologies and tools to improve customer service and operational efficiency.

Compliance and Quality Assurance:

· Ensure the contact center's adherence to company policies, procedures, and industry regulations.

· Implement and maintain quality assurance programs to monitor agent performance and service quality.

· Conduct audits and reviews to identify areas for improvement and ensure compliance.

Budgeting and Resource Management:

· Develop and manage budgets for the contact center and operations departments.

· Optimize resource allocation to meet service levels while maintaining cost efficiency.

· Identify opportunities for cost-saving initiatives without compromising service quality.

Process Improvement:

· Continuously review and refine operational processes to improve efficiency and customer satisfaction.

· Implement best practices and innovative solutions to streamline workflows.

· Identify bottlenecks and challenges, then take corrective actions to address them.

Leadership and Team Management:

· Provide strong leadership to the contact center and operations teams, fostering a positive and motivating work environment.

· Set clear goals and objectives for the teams and ensure that they are aligned with the company's overall vision and mission.

· Train, coach, and develop team members to enhance their skills and knowledge.

· Conduct performance evaluations and provide regular feedback to team members.

· Identify and address any performance issues or areas for improvement.

Travel Industry Expertise:

· Stay up to date with industry trends, market changes, and emerging technologies in the travel industry.

· Utilize industry insights to drive business growth and develop competitive advantages.

· Identify potential disruptions or challenges that may impact performance and devise contingency plans.

· Collaborate with marketing and sales teams to align strategies that enhance customer acquisition and retention.

The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications:

· Bachelor's degree in Business Administration, Travel Management, or a related field. A master's degree is a plus.

· Proven experience (typically 8+ years) in contact center management, preferably within the travel industry.

· Strong leadership and people management skills, with a track record of building and leading high-performing teams.

· In-depth knowledge of contact center operations, call center technologies, and customer service best practices.

· Excellent analytical and problem-solving abilities, with the ability to make data-driven decisions.

· Exceptional communication and interpersonal skills, capable of collaborating with cross-functional teams.

· Strategic mindset with the ability to devise and execute business plans that align with company goals.

· Familiarity with travel industry regulations, compliance, and consumer protection policies.

· Flexibility to adapt to a fast-paced and dynamic work environment.

· Strong commitment to customer satisfaction and continuous improvement.

Controller in or near Dallas / Ft. Worth Texas  Hybrid

A Financial Controller, or a Comptroller supervises all accounting-related activities in an organization. Their duties include maintaining internal controls over financial reporting, presenting financial reports to an executive team, and overseeing the preparation of budgets. He/ She is responsible for all accounting-related activities, including high-level accounting, Managerial accounting, and finance activities within the company.

About the Job:

In this leadership position, you will direct an accounting and clerical department. The Controller plans and directs all accounting operational functions, handles the accumulation and consolidation of financial data for internal and external financial statements, evaluates accounting and internal control systems, and leads departmental staff. We are seeking an individual for this role who is able to motivate others by maintaining a positive detail-oriented attitude; exhibit integrity, reliability, and leadership; and is capable of providing exceptional client services by managing self and others by responding with a sense of urgency, practicality and accountability. Additionally, you will handle key decisions and challenge, negotiate, and influence the team. 

Duties and Responsibilities:

· Ensuring that an organization meets the necessary tax, permit and licensing requirements

· Lead the operations of the finance department which includes accounts payable, billings & collections, and payroll

· Collaborating with an executive team in establishing more effective processes and controls to ensure the integrity of a company’s ledger

· Assistance in the preparation of short-term and long-term operational objectives and supporting investments

· Overseeing all financial control activities, including the review and analysis of monthly and quarterly numbers and disclosures

· Providing executive management with accurate and comprehensive financial information to guide effective policy making and financial strategizing

· Summarizing budget trends, analyzing deficiencies and reporting variances to executives

· Providing external auditors with the necessary documentation and support

· Taking care of tax preparation duties or liaising with external tax accountants for tax preparation

Requirements:

· Bachelor’s Degree in Accounting

· CPA required

· Ten to fifteen years of experience in financial positions of increasing responsibility, including three to five years in public accounting in the audit discipline and the remainder in manufacturing or service, with revenues >$50M

· A practical understanding of management accounting principles and techniques

· Solid knowledge of standard accountancy and finance best practices

· A strong understanding of tax codes and laws

· Strong analytical skills to effectively analyze financial reports

· In-depth knowledge of budgeting and financial forecasting

· Results and detail oriented, “hands-on” leader

· Strong verbal and written communications skills 

 SABRE TRAINED AGENT – GROUP TRAVEL MANAGER FOR AIR TICKETING DEPT.IN HOUSE IN THE SACRAMENTO CA AREASpecialized Travel Agency is looking for a proficient “Sabre” trained agent to book, ticket and manage air inventory for a Tour Operator that specializes in Group Travel. Looking to expand the operation by adding a “Corporate Travel” division therefore would also need experience in booking and ticketing air, hotel and car using Sabre for individual travel. Must also have strong general office experience; i.e., excel, word, outlook and able to navigate various other web based data bases. Candidate should also have extensive customer service experience and be able to multi-task as needed. Good inter-personal skills a must and be able to work as a team when needed to assist in other departments.