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MANAGEMENT POSITIONS
REMOTE OPERATIONS MANAGER - TMC #2
ENSURES THAT THE FOLLOWING TASKS ARE PERFORMED EFFECTIVELY AND EFFICIENTLY BY SUBORDINATES, VENDORS OR PERSONALLY:
· Handles reservations and ticketing for corporate clients by email or phone calls.
· Handles all elements of travel including and not limited to Air, Car, Hotel, Airport Parking, Car Service, Visa,
· Observes, receives and otherwise obtains information from all relevant sources including all Websites & GDS to provide accurate information and advises to maximize cost savings and providing the highest degree of customer
· Monitors online booking accounts, issues tickets, and assists with changes, request for new bookings or other
· Understands and illustrates a working knowledge of online booking tools - Concur, Deem and GetThere.
· Resolves all flight issues where a traveler is at risk daily due to weather delays, flight schedule changes to the satisfaction of the traveler.
· Answers questions from clients regarding invoices, refunds, credits, no show charges, etc.
· Fully understands and acts upon our customer needs at all times.
· Makes occasional sales calls and presentation for new/existing accounts.
· Communicates well with vendors, clients and related parties within the organization.
· Maintains and develops customer base through heartfelt assistance and quality services, and timely interaction with
· Understand own function from a bigger, organizational perspective, and its impact on daily activities.
· Follows all procedures provided in the Operations Manual including but not limited to Fare Savings, Value Added Services and a 60 minute maximum response to a client inquiry.
· Understands all Business Travel Products & Services along with how each works and affects each traveler and
· each corporate client.
· Able to run reports using various technologies such as Central Command and Grasp.
· Keeps updated on the Business Travel Industry by subscribing and reading (not limited to) Travel Weekly & BTN.
· Keeps up with travel technology and those that affect business travel.
· Able to present all Products & Services that are a part of business travel.
· Enters all activities, documents into SalesForce.com.
· Understands Corporate Meetings and is able to identify opportunities within a potential client.
· Maintains high ethical standards in the work place.
· Reports all irregular issues and problems to National Operations Manager for resolution.
· Maintains good communication with all staff and potential and existing clients.
· Monitors and reviews employees' work activities through individual meetings, departmental and group meetings to ensure that all activities are proceeding smoothly as planned.
· Sets individual performance goals in accordance with the established departmental sales goals, communicates expectations, monitors and correct employee performance if necessary.
· Reviews market analysis to determine customer needs, price schedules, discount rates, products and services
· Directs and/or coordinates job activities by establishing and assigning tasks, accounts, territories, quotas, and goals to staff members or other team members.
· Meets with key clients or business partners, assisting staff members with maintaining relationships, negotiating and closing deals, terms and conditions.
· Monitors and evaluates the activities and products of the competition.
· Determines customer viability and potential sales or customer needs, and areas of proposed client base expansion, and past due accounts reports.
· Motivates, develops and mentors employees for improved job performance.
· Controls and approves employees' time off schedules and overtime work, if necessary.
· Conducts hiring interviews, performance reviews, and disciplinary meetings and makes departmental personnel decision, if necessary, through consultation of the Human Resources department.
· Follows company policies and procedures regarding management duties.
· Reports to, communicates and consults with upper management as required.
QUALIFICATIONS
· Knowledge, Skills, Education & Work Experience
· Possesses 4-5 years of experience in the travel industry, or equivalent skills, in the area of own expertise.
· Proficiency in Sabre.
· Possesses sufficient knowledge and skills to perform work on his/her own, and provides guidance to team
· members.
· Possesses sufficient knowledge in the area of own expertise, as well as the market, competition, regulatory issues and how they impact the business.
REMOTE OPERATIONS MANAGER #3
Operations Management
Ensures that the following tasks are performed effectively and efficiently by subordinates, vendors or personally:
Handles reservations and ticketing for corporate clients by email or phone calls.
Handles all elements of travel including and not limited to Air, Car, Hotel, Airport Parking, Car Service, Visa, Passport etc.
Observes, receives, and otherwise obtains information from all relevant sources including all Websites & GDS to provide accurate information and advises to maximize cost savings and providing the highest degree of customer services.
Monitors online booking accounts, issues tickets, and assists with changes, request for new bookings or other issues.
Understands and illustrates a working knowledge of online booking tools - Concur, Deem and GetThere.
Resolves all flight issues where a traveler is at risk daily due to weather delays, flight schedule changes to the satisfaction of the traveler.
Answers questions from clients regarding invoices, refunds, credits, no show charges, etc.
Fully understands and acts upon our customer needs at all times.
Makes occasional sales calls and presentation for new/existing accounts.
Communicates well with vendors, clients and related parties within the organization.
Maintains and develops customer base through heartfelt assistance and quality services, and timely interaction with sales staff.
Understand own function from a bigger, organizational perspective, and its impact on daily activities.
Follows all procedures provided in the Operations Manual including but not limited to Fare Savings, Value Added Services and a 60 minute maximum response to a client inquiry.
Understands all Business Travel Products & Services along with how each works and affects each traveler and each corporate client.
Able to run reports using various technologies such as Central Command and Grasp.
Travel Management Knowledge & Miscellaneous
Keeps updated on the Business Travel Industry by subscribing and reading (not limited to) Travel Weekly & BTN.
Keeps up with travel technology and those that affect business travel.
Able to present all Products & Services that are a part of business travel.
Enters all activities, documents into SalesForce.com.
Understands Corporate Meetings and is able to identify opportunities within a potential client.
Maintains high ethical standards in the work place.
Reports all irregular issues and problems to National Operations Manager for resolution.
Maintains good communication with all staff and potential and existing clients.
Management & Supervisory
Monitors and reviews employees' work activities through individual meetings, departmental and group meetings to ensure that all activities are proceeding smoothly as planned.
Sets individual performance goals in accordance with the established departmental sales goals, communicates expectations, monitors and correct employee performance if necessary.
Reviews market analysis to determine customer needs, price schedules, discount rates, products and services offered.
Directs and/or coordinates job activities by establishing and assigning tasks, accounts, territories, quotas, and goals to staff members or other team members.
Meets with key clients or business partners, assisting staff members with maintaining relationships, negotiating and closing deals, terms and conditions.
Monitors and evaluates the activities and products of the competition.
Determines customer viability and potential sales or customer needs, and areas of proposed client base expansion, and past due accounts reports.
Motivates, develops and mentors employees for improved job performance.
Controls and approves employees' time off schedules and overtime work, if necessary.
Conducts hiring interviews, performance reviews, and disciplinary meetings and makes departmental personnel decision, if necessary, through consultation of the Human Resources department.
Follows company policies and procedures regarding management duties.
Reports to, communicates and consults with upper management as required. Prepares written reports, as necessary.
Qualifications
Knowledge, Skills, Education & Work Experience
Possesses 4-5 years of experience in the travel industry, or equivalent skills, in the area of own expertise.
Proficiency in Sabre.
Possesses sufficient knowledge and skills to perform work on his/her own, and provides guidance to team members.
Possesses sufficient knowledge in the area of own expertise, as well as the market, competition, regulatory issues and how they impact the business
CRUISE TRAVEL AGENT MANAGER
An innovative travel technology solutions provider, is currently seeking a full-time candidate to supervise our Cruise Travel Agent Manager. A Cruise Travel Agent Manager oversees the activities of the customer service department and assures the smooth operation of the department when responding to internal and external requests. Cruise Travel Agent Manager must be able to handle multiple tasks and balance a workload based on priority of assignments. The work environment is highly dynamic and fast-paced.
As our Cruise Travel Agent Manager, you will monitor and coach standards, metrics, policies & procedures, and performance criteria in order to continuously improve the client experience while enhancing Client Services Representatives’ skills. You will handle escalated calls, day to day coordination of assignments, in addition to helping create ways to motivate team members to excel within our work environment. Oversee and lead the Client Services and Strategy teams which manage and grow our existing client accounts by devising client strategy, developing client relationships and delivering client objectives.
Must Have the following Requirements
Bachelor’s Degree Knowledge of Power Agent
3-5 years Call Center Supervisor and/or Management experience Training Staff and Customers
Must be proactive, self-starting and possess strong motivation to deliver results Must have strong oral and written communication skills
Bilingual (Spanish) written and oral Participate 24/7 On Call Duties (After hours)
Knowledge of e-commerce, web technology and online marketing concepts Create and Maintain Excel Spreadsheets (Reports)
JIRA Ticket Tracker
Be authorized to work in the U.S. without restrictions Pass Background Check
Essential Competencies & Experience
Assist with the development and implementation of client services standards, goals, policies and protocols.
Be responsible for overseeing the daily operations and ensuring compliance with company policies and procedures.
Continuously control the client service experience to improve communication.
Supervise and train Client Service staff for highest level verbal and written interactions with customers.
Work with existing managers and client service staff to help resolve escalated or unique client issues.
Work with upper management to handle any concerns, problems, and/or objections the client may have relating to the planned program and the associated business objectives.
Identify process improvement opportunities and recommend solutions. Conduct regular internal meetings to review Client Service performance. Demonstrated ability to motivate employees to exceed performance goals.
Ensure the department maintains high productivity and a balanced workload. Identify and develop prospective clients for business growth.
Provide outstanding services and build client confidence.
Develop process improvements to ensure client satisfaction and lead generation. Maintain positive, long-term and productive relationships with clients.
Maintain frequent client interactions to strengthen client relationships. Conduct surveys, obtain client feedback and recommend service improvements Ensure that all client requests are executed within assigned service timelines.
Maintain consistency and quality in all client communications.
Assign workloads to team members, oversee daily team workflow and redirect work to meet changing client needs.
Assist in employee recruitment, training, performance evaluation, promotion, retention and termination activities.
Address client inquiries and issues in a timely and accurate manner. Develop and deliver client presentations as needed.
Knowledge, Skills and Abilities
Highly computer proficient and experienced with Microsoft Suite Applications. Ability to manage numerous programs requiring extreme attention to detail.
Flexibility and versatility in problem analysis and resolution.
Team player who takes initiative to build an internal/external excellence in the service environment.
Proven ability to maintain good working relationships with coworkers, customers, and vendors.
Strong attention to detail.
Ability to multi-task and problem solve.
Significant experience in a senior management or executive level position. Strong marketing thinking and understanding of the communication disciplines.
Exemplary client service skills with the ability to maintain and extend client relationships. Excellent time management, numeracy skills and attention to detail.
Well-developed inter-personal skills and experience in interacting with senior stakeholders. Fluent, clear and articulate in verbal communication with the ability to convey interest and enthusiasm when presenting.
Assertive and able to take charge of a situation when appropriate with the ability to lead, motivate and influence others.
Proven leadership experience managing teams and coaching and mentoring individuals. Excellent understanding and experience of the digital industry Desired Competencies & Experience.
Previous experience and involvement in growing agencies.
Corporate Travel Agent
EVENTS AND TRAVEL COORDINATOR
The Travel and Event Coordinator is responsible for implementing international travel and events related activities, with a particular focus on the coordination of in-person business events, workshops and trainings, ensuring compliance with US Federal travel regulations and internal processes. This person will also be responsible for booking domestic and international flights, ground transportation, hotel rooms, meeting and conference space, Audio Visual equipment, catering, and additional services as required.
The ideal candidate will be independent, highly efficient, extremely organized, have knowledge and experience with international flights bookings, corporate event management, US Federal travel regulations, international travel experience and is willing and able to travel internationally.
Major Responsibilities
Plans and executes the logistics of events, workshops, and training from start to finish
Books international and domestic flights with a focus on international flights
Implements Study Tours with international travelers visiting the US for Multi-stop study tour
Implements travel arrangements (including but not limited to airfare, lodging, meals and incidentals, ground transportation and visas) and logistics (including, but not limited, to venue, catering, coordinating interpretation of foreign language) of Global funded projects
Interacts with clients (internal and external) to ensure full customer satisfaction
Manages project level budgets and ensures arrangements are within budget
Initiates, approves, and executes payments to vendors and travelers
Maintains and reconciles company issued credit cards
Ensures compliance with US government regulations, funder requirements, internal policies and procedures and follows best practices
Travel to events to oversee, troubleshoot and ensure successful implementation of events, trainings and workshops.
QUALIFICATIONS
Minimum of three years of relevant work experience in arranging international and domestic travel
Experience with meetings and conference planning
Experience with Concur Travel & Expense
Minimum of one-year work experience in an international organization
International travel experience and willingness and availability to travel internationally
Willingness to travel domestically and internationally
High School diploma required; Bachelor’s Degree (preferred)
Strong customer service expertise and focus
Understanding of US federal travel regulations (Fly America/Open Skies)
Strong computer skills
Experience creating and managing budgets
Strong experience with online communication hosting platforms such as Zoom, Webex, etc.
Demonstrated ability to build and maintain effective working relationships across functions, organizations, and suppliers
Experience working in a fast-paced environment with competing priorities
Foreign language proficiency – Spanish, Portuguese (preferred)
Proficiency with Microsoft Office (Word, Excel, Project)
Authorized to work in the United States
FULL TIME – IN HOUSE OR ONSITE ENTERTAINMENT AGENT NEEDED.
Sabre Entertainment Agent needed in the Beverly Hills area of California. Must have a background in entertainment travel preferably working with large accounts such as Netflix etc. All clients are VIP’s. The pay is in the upper $70’s with a generous quarterly bonus. It can be hybrid, but must be able to come into the office several days a week.
AFTER HOURS ENTERTAINMENT AGENT,
Virtual with two days a month in the office. This is for a Beverly Hills agency offering $70k for working 6pm – 2 am PST Wednesday – Sunday. Must have a background in Entertainment Travel. Sabre
IN HOUSE CORPORATE TRAVEL AGENT - FT LAUDERDALE, FL
• At least 3 years’ experience in travel industry
• English speaking/writing is a must.
• Knowledge of Amadeus
• Knowledge in Microsoft office tools (Outlook, Excel, Word)
• Knowledge of World (especially European) geography
• Excellent interpersonal and communications skills
• Excellent time management/ meeting deadlines and Customer Service skills
• Organizational skills & detail-oriented
• Dependable, reliable, and problem solving
• Data entry/processing skills
• Ability to suggest destinations, making basic travel arrangements, and maintaining client files
• Plan details for travel including air, cruises, tours, car, and accommodations.
• Work with clients to determine and fulfill their travel needs
• Guide clients on the appropriate styles of transportation, travel dates, costs, etc
• Handling invoicing, oversee clients’ payments are received in a timely manner and verify accuracy of supplier’s invoices.
• Maintain client information and financial records
• Other duties as assigned
Corporate inhouse Travel Agent - Adventura Florida
Aventura Travel Agency seeking a corporate agent to handle increased business. Amadeus is their system, but they are willing to provide a conversion. It is in house in their brick and mortar office. The hours are flexible anytime between 9:30am and 7 pm EST. The responsibilities include reservations, exchanges, refunds and ticketing. The bookings are 70% international primarily in Europe and South America
Benefits are 100% paid health insurance, matching 401K, days off and vacation time. This is an excellent opportunity for the agent that wants to handle a reservation from beginning to end.
Houston, TX - Just West of Galleria (Not in the Galleria so no traffic)
The ideal candidate would have a demonstrated ability to work in a fast-paced environment. This role requires knowledge in national and international faring; and the ability to book complex business/personal/leisure combination travel of all types. Most important is a desire to be a part of a team, a desire to serve, and an enthusiasm and energy about the role.
• Must have AMADEUS GDS experience
• Corporate and/or Leisure Travel experience required
Responsibilities:
• Book domestic and complex international reservations for air travel, hotel, car rentals, cruises combined with high end leisure travel
• Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries and provide prompt customer service.
• Promotes the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts
• Develop and maintain business relationship through regular contact
Skills and Specifications:
• Demonstrates accuracy, thoroughness and attention to details
• Proficient with city, airline, hotel and car rental codes.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Excellent communication skills
• Ability to establish and maintain a positive and professional working relationship with all individuals
• Spanish is a plus
WORK FOR A PRIVATE CORPORATION IN A HYBRID POSITION EITHER DALLAS TX OR RICHMOND VA
The ideal candidate will possess a thorough knowledge and recent work experience with Concur Travel administration, and the ability to provide frontline technical support to all users as needed. Experience with meetings management is a plus as this position will provide additional support to internal groups for meeting, events, and conference travel.
This position can be filled in Dallas, TX, or Richmond, VA. (Hybrid Remote)
Core Responsibilities:
- Act as the primary day-to-day contact for all internal travel requests for Guest and Non-Profiled travelers for North America
- Book travel reservations for airline, car rental and hotel, as directed within the Brink’s Global Travel Policy
- Coordinate, without limitation, pre-payment for direct bill on car rental, and virtual card payment for hotel as requested
- Assist travelers with flight changes, delays, cancellations, refunds and accommodations on travel disruptions as needed
- Assist Global and NORAM Travel Managers with meeting, event, and conference hotel sourcing, contracting, and room block coordination including processing payments, post-meeting auditing, and closeout
- Participate in organizations Duty of Care monitoring and tactical event management
Skills & Experience:
- 5+ Years corporate travel and current Sabre GDS experience
- Excellent organizational skills, attention to detail and ability to bring projects to completion
- Self-motivated, determined, and able to work under own initiative and think outside the box
- Ability to balance multiple tasks and effectively prioritize workload in a fast-paced environment
- Willingness to learn and become proficient in multiple processes and procedures
- Collaborative style with strong interpersonal skills
- High level of diplomacy and tact, ensuring confidentiality of information when required
- Excellent communication skills, written and verbal, with an emphasis on clear, concise and effective emails
- Strong computer skills, including Sabre, Excel, Microsoft Word, Outlook, Office 365 and PowerPoint
- Working knowledge of customer service tracking platforms such as ServiceNow
- Working knowledge of agency tools such as Scripts, Mantic Point and back-office accounting systems like Agresso, and TRAMS
CORPORATE TRAVEL CONSULTANT
AFTERHOURS / WEEKEND POSITION
SUMMARY
Complete and communicate corporate travel arrangements by fulfilling Air, Hotel, Car Services other travel arrangements for business clients. Maintain a high level of customer satisfaction and have sales experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned from time to time and this list is not intended to be all encompassing.
• Book air, hotel, car, rail, and other essential corporate travel requests.
• Make recommendations to clients based on experience and destination knowledge.
• Provide price quotes and proposed itineraries.
• Invoice client using and following company approved process
• Maintain client profiles.
• Keep abreast of travel industry news, including but not limited to, travel warnings, special offers, documentation requirements, weather, travel policies, approvals etc.
• Be willing to take continuing education courses, travel to industry events, read travel periodicals.
• Attend in office vendor visits when invited.
• Maintain service level goals related to phone and e-mail etiquette, quality, and productivity.
• Participate in team and company calls, meetings and trainings as required. And in the office if required.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
• Degree or certificate in travel, hospitality, or a related field or 10+ years experience
• Sabre GDS experience
MATHEMATICAL & TECHNICAL SKILLS
Sabre GDS system, ClientBase, Word, Excel, database knowledge, scripts, Internet are desirable, along with desktop skills.
CORPORATE VIRTUAL TRAVEL ADVISOR FOR THE WEST COAST.
Searching for a Business Travel Advisor to join our team. This would be an west coast remote position working Mon-Fri 8:30am to 5:30pm. You must have exceptional organizational and communication skills be comfortable learning new technologies. We will provide you with training and resources on the client’s travel policy, traveler profiles and any other client specific requirements. This position will require carrying a cell phone and being available for urgent issues with VIPs 24/7.
Required:
• 5+ years of experience with Sabre Red, preferably familiar with Sabre Graphical.
• A strong customer service background with experience in VIP handling
• High level professional verbal and writing skills.
• Proficient in PNR Creation, Ticketing, Complex exchanges, Phase IV, Refunds and Invoicing.
• Car rental, Amtrak booking and hotel booking in Sabre.
• Exceptional organization and communication skills with an emphasis on detail and accuracy.
• Ability to do in-person presentations about the travel policy for new hire training sessions.
• Proficiency in Microsoft Word, Excel, PowerPoint, Teams and Chats
Preferred:
• Familiar with Concur and Cvent
• Knowledge about Grasp and Sabre Data suite reports
Leisure / group Agent Positions
LUXURY TRAVEL AGENT HYBRID IN NASHVILLE, TN
As a Senior Luxury Travel Advisor at our new Nashville office, you will have the chance to be part of a thriving team, shaping the growth of our company and curating unforgettable journeys for our esteemed clientele. Join us in this exciting venture and be at the forefront of luxury travel expertise in a vibrant and dynamic city.
Responsibilities:
Client Consultation: Collaborate closely with clients to understand their travel preferences, desires, and requirements. Conduct comprehensive consultations to gain insights into their travel expectations, interests, and budgets.
Destination Research: Stay up to date with the latest luxury travel trends and destinations. Conduct thorough research to identify unique and exclusive luxury travel experiences, including luxury accommodations, fine dining options, cultural attractions, and activities.
Itinerary Planning: Design bespoke travel itineraries tailored to each client's preferences and needs. Utilize your knowledge of luxury destinations to create customized plans, including transportation arrangements, accommodation bookings, sightseeing activities, and exclusive experiences.
Client Communication: Maintain regular and effective communication with clients throughout the trip planning process. Address any queries or concerns promptly and provide expert advice and recommendations.
Vendor Management: Develop and maintain strong relationships with luxury travel suppliers, including hotels, resorts, airlines, cruise lines, and tour operators. Negotiate rates and contracts to secure exclusive deals and added benefits for clients.
Travel Coordination: Oversee the execution of travel plans, including arranging flights, transfers, hotel reservations, and other necessary bookings. Ensure all details are accurately communicated and efficiently coordinated.
Travel Documentation: Prepare and manage all necessary travel documentation, including visas, passports, travel insurance, and any other required paperwork. Verify accuracy and completeness to ensure a smooth travel experience for clients.
Crisis Management: Act as a point of contact for clients during their travels and provide exceptional customer service, especially in times of unexpected events or emergencies. Handle any issues or disruptions efficiently and professionally.
Post-Trip Follow-Up: Conduct post-trip evaluations to gather feedback from clients and ensure their satisfaction. Identify opportunities for improvement and continuously enhance the quality of our services.
Qualifications:
Proven Experience: Minimum of five years of experience as a Luxury Travel Advisor specializing in high-end, luxury travel. A track record of successfully planning and executing luxury travel experiences is essential.
Luxury Travel Knowledge: Deep knowledge and passion for luxury travel destinations, accommodations, experiences, and trends. Familiarity with top luxury travel brands, suppliers, and their offerings.
Exceptional Customer Service: Strong interpersonal and communication skills with a demonstrated ability to provide exceptional customer service. Ability to build rapport and trust with high-end clientele.
Attention to Detail: Meticulous attention to detail to ensure accuracy and precision in itinerary planning, travel arrangements, and documentation.
Organizational Skills: Excellent organizational skills to manage multiple clients and trips simultaneously while prioritizing tasks effectively.
Destination Expertise: Extensive knowledge of luxury travel destinations worldwide, including popular and emerging locations. Familiarity with unique cultural experiences, luxury accommodations, fine dining, and exclusive activities.
Vendor Relationships: Established network and relationships with luxury travel suppliers, including hotels, resorts, airlines, cruise lines, and tour operators. Ability to negotiate when needed and secure exclusive benefits for clients.
Crisis Management: Ability to remain calm and composed in challenging situations, including unexpected travel disruptions or emergencies. Strong problem-solving skills to provide effective solutions promptly.
Sales and Business Development: Strong sales and business development skills to attract new clients and expand the agency's luxury travel portfolio. Proven ability to generate leads, build relationships, and close sales.
Ethical Standards: Maintain the highest ethical standards in handling client information, financial transactions, and vendor relationships. Ensure compliance with industry regulations and guidelines.
Team Leadership: Demonstrated leadership abilities to mentor and guide junior travel advisors, providing guidance, sharing knowledge, and fostering a collaborative team environment.
Travel Industry Network: Active participation in industry events, conferences, and trade shows to stay updated with the latest luxury travel trends and build a strong professional network.
Flexibility and Adaptability: Ability to work in a fast-paced and dynamic environment, adapting to changing client demands and industry trends. Willingness to work outside of regular business hours, including evenings and weekends, to accommodate clients' needs.
Language Skills: Proficiency in additional languages is a plus, particularly languages commonly used in luxury travel destinations, to effectively communicate with international clientele and local service providers.
Join our team of dedicated luxury travel experts and make a lasting impact on our clients' travel experiences. As a Senior Luxury Travel Advisor/Travel Agent, you will have the opportunity to create unforgettable journeys and build long-term relationships with discerning travelers seeking the utmost in luxury and personalized service.
DESTINATION SPECIALIST INHOUSE MINNEAPOLIS, MN
This tour operator specializing in creating extraordinary travel experiences to Africa, Antarctica, Asia, Latin America, and Scandinavia. We began over 120 years ago, specializing in steamship travel for immigrants coming to the US from Scandinavia. Since then, we have continued to expand our travel and tour programs, and today, we pride ourselves in providing personalized service and crafting exceptional, customized travel experiences to all our destinations.
Summary:
As a Destination Specialist, In house in their Minneapolis office
this role will design and sell travel packages to clients and travel agents. This may include customizing an existing published tour itinerary or creating a client specific custom tour program for individuals and/or small groups, working directly with our travel partners in each destination.
Responsibilities and Duties:
• Handle incoming phone calls and emails, responding to itinerary inquiries.
• Research destination tours/features for itinerary development.
• Create custom itineraries.
• Customized existing tour itineraries to match client needs.
• Price itineraries based on partner contracts and request cooperation agreements if needed.
• Manage bookings with continued communication and follow-up with assigned clients and partners.
• Manage timelines and meet booking and payment deadlines of all itineraries.
• Document all bookings/sales and client payments in our tour software back-office system.
• Maintain a positive and professional relationship with all travel partners in confirming services.
• Create detailed travel documents for all proposals and final documents.
• Host assigned Signature Journeys, traveling with groups, to destinations when appropriate.
• Attend pre-departure meetings for assigned group journeys.
• Represent company at industry events.
• Keep up to date with supplier news and destination information.
• Other tasks as assigned.
Knowledge, Skills, and Qualifications
• 3-5 years of international travel industry experience.
• Knowledge of one or more of our destinations.
• Knowledge and previous experience with Microsoft Office suite.
• Ability to work with pricing, including exchange rates and multiple currencies.
• Superior customer service skills with active listening skills.
• Excellent verbal and written communication skills.
• Good critical thinking and problem-solving skills with attention to detail.
• Excellent organizational and time management skills with the ability to multi-task.
• Collaborator in a team environment with the ability to work independently.
• Initiative-taker and self-development minded.
• Associate or bachelor’s degree, or equivalent travel industry experience.
• Valid passport holder.
DESTINATION SPECIALIST GROUPS MINNEAPOLIS, MN
As a Destination Specialist, for a tour operator, you will design and sell small group travel packages to clients and travel agents. This includes highly customized itineraries based on the group needs as well as our tried-and-true classic group tours working with our travel partners in each destination.
Responsibilities and Duties:
• Handle incoming phone calls and emails, responding to itinerary inquiries specifically for small groups.
• Research destination tours/features for itinerary development.
• Create custom itineraries from scratch or existing tour itineraries to match group client needs.
• Price group itineraries based on partner contracts and request cooperation agreements if needed.
• Manage group bookings from inquiry stage to operation with group leader and partners.
• Manage timelines and meet booking and payment deadlines of all itineraries.
• Document all bookings/sales and client payments in our tour software back-office system.
• Maintain a positive and professional relationship with all travel partners in confirming services.
• Create detailed travel documents for all proposals and final documents.
• Host assigned Signature Journeys, traveling with groups, to destinations when appropriate.
• Attend and direct pre-departure meetings for assigned group journeys.
• Represent company at industry events.
• Keep up to date with supplier news and destination information.
• Other tasks as assigned.
Knowledge, Skills, and Qualifications
• Knowledge of one or more of our destinations.
• Knowledge of group operations and group handling processes.
• Knowledge and previous experience with Microsoft Office suite.
• Ability to work with pricing, including exchange rates and multiple currencies.
• Superior customer service skills with active listening skills.
• Excellent verbal and written communication skills.
• Good critical thinking and problem-solving skills with attention to detail.
• Excellent organizational and time management skills with the ability to multi-task.
• Collaborator in a team environment with the ability to work independently.
• Initiative-taker and self-development minded.
• Associate or bachelor’s degree, or equivalent travel industry experience.
• 3-5 years of international travel industry experience.
• Valid passport holder.
Group Air In house in downtown Chicago
The Group Air Planner is responsible for working directly with our Manager of Air, Account Executives and Program Managers. This is a skilled position with a team of highly experienced incentive travel planners. This position will be fast -paced and a great opportunity for a unique exposure to the incentive travel and hospitality industry. You are expected to be an excellent multi-tasker with good organizational skills and outstanding customer service.
• Program managing for assigned files from time of transition through to post-trip meeting
• Booking Airline reservations for programs assigned, utilizing Sabre GDS system
• Delivering outstanding customer service over the telephone and via email
• Issue tickets according to airline contracts and IATA rules and within established time frames. Update ARC payment data for accounting’s financials
• Tracking all your financial expenses for all tickets purchased, including all charges done by company’s credit card usage
• Monitor all flights as assigned, and work with airlines and TD’s to resolve misconnect and cancellations by providing protection on alternate flights, and resolve problems as, or even before they occur. Keep TD’s up-to-date status of all flights and passengers
• Adhere to all deadlines and turnaround times
• Attend regular meetings, and complete reports with all pertinent air details including cost per person air average
• Work independently and report to Air department manager on weekly basis regarding your work program process
• Protect the confidential information of both the company and the client
• Enter all data pertaining to a program’s airline travel in to appropriate software to effectively create various reports
• Interact with Operations to ensure all air information is updated and accurate. Reconcile passenger names and all flight data before ticketing
• Assumes and performs other duties and responsibilities not specifically outlined herein, as requested
Job Skills Required:
• Minimum of 2 years SABRE GDS experience working within the travel industry
• Understanding of and ability to do all ticketing, exchange, void, and refund transactions
• Understanding of different types of airline contracts and fares
• Ability to forecast group airfares for future group quotes based on research and experience
• Ability to handle multiple tasks and programs simultaneously
• Strong and professional detail-oriented with excellent verbal, written, and organizational skills
• Positive attitude
• Proficient in Microsoft Word, Access, Outlook and Excel
• Strong organizational and interpersonal skills
MARKETING / Technical / TICKETING Positions
PART TIME MARKETING TO FULL TIME POSITION - FT LAUDERDALE, FL
Requirements and responsibilities for Marketing position (part time)
• At least 3 years’ experience in travel industry
• Responsible for Creating and executing our digital marketing/advertising plans and campaigns with the aim of attracting clients
• Proven experience managing social media accounts and websites
• Proficiency with digital data analysis tools, preferably Google Analytics
• Ability to design and compose marketing materials/publications
• Oversee the design of marketing materials for our platforms (website and social media accounts)
• Develop and maintain good relationships with customers via social media platforms
• Collect industry data and use the insights to update our marketing strategies
Requirements and responsibilities for Operations position (full time)
• At least 2 years’ experience in travel industry
• English speaking/writing is a must.
• Knowledge of Microsoft office tools (Outlook, Excel, Word, Power Point)
• Knowledge of European geography
• Excellent interpersonal and communications skills
• Excellent time management/ meeting deadlines and Customer Service skills
• Organizational skills & detail-oriented
• Dependable, reliable and problem solving
• Data entry/processing skills
• Handle all logical aspects of a tour
• Working closely with travel consultants and direct clients
• Using market research info to guide decisions and quality control.
• Coordinates all aspects of travel operations (hotels, guides, meals, transportation, etc.)
• Handles & prepares tour assignments and controls day-by-day tour operations.
• Handling invoicing, oversee clients’ payments are received in a timely manner and verify accuracy of supplier’s invoices.
ACCOUNTING / BACK OFFICE POSITIONS / sales
Accounts Receivable Specialist Nashville, TN
We are looking for an Accounts Receivable Specialist to be responsible for all aspects of receivables; including sending invoices as needed, applying commission payments upon receipt, following up on outstanding commissions, preparing weekly and monthly reports and helping with other accounting related needs as they arise.
This is a great opportunity to get into a growing business as there will be many opportunities to grow and advance.
Responsibilities:
Monitor all invoices and transactions to ensure accuracy on a daily basis
Analysis of inaccuracy in the invoice and liaising with the Advisors
Monitor daily client and vendor balance for non-payments, delayed payments and irregularities
Monitor daily bank transactions to ensure all various receipts, credit card merchant transaction, receipt/payments matches what is posted in TRAMS
Posting commission receipts from Onyx, TRUST, TACS and other vendors
Prepare collection on weekly basis for outstanding commission from vendors
Prepare bank deposits, verifying and balancing receipts
Reconciling credit card merchant transactions and preparing deposits entry on a daily basis
Investigating any unclaimed commissions and liaising with independent and in-house agents
Investigate/resolve queries and provide general customer service
Prepare Advisor’s statements
Prepare weekly report of Accounts Receivable/Payable
Advise management on weekly basis of any ongoing issue
To consistently deliver excellent Customer Service to all internal and external customers
Any other adhoc projects that maybe required
Qualifications:
Strong preference given to candidates with a Travel Industry background
3 + years accounting experience combined with a solid understanding of accounting principles
Experience using the financial software TRAMS/TRES (Client Base Back Office)
Minimum 3 years in handling complex accounts receivable and payable
Experienced working within a Travel “IC” (Independent Contractor as agent) environment is an asset
Proficiency in MS Office – intermediate to advanced Excel required
Understanding of Client Base CRM tool used by agents (preferred but not required)
Strong technical aptitude – able to learn new systems quickly and proactively
Strong customer service orientation - leads by example and exhibits Service Excellence in all interactions with internal and external customers
Demonstrated ability to be resourceful and pro-active in problem-solving
Well-developed communication and negotiation (verbal and written) skills - ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Strong analytical skills
Strong organizational and time management skills with ability to function effectively during month end accounting cycles
Ability to work with a sense of urgency in accomplishing goals and objectives to ensure success
Ability to be comfortable and adaptable in a fast paced, entrepreneurial environment
Position: Outside Sales
Department: Meeting & Events
Duties and responsibilities:
Client Development
Regularly works more than half the working time away from the office making personal sales calls at customer sites.
Conducts marketing research for potential clients and develops new corporate business
Produces and distributes sales materials, including flyers and emails to clients.
Conducts Group and Leisure sales activities and tour escorts.
Maintains and develops customer base by suggesting products and services which meet and exceed client expectations
Participates in sales and marketing activities.
Understands own function from a bigger, organizational perspective, and its impact on daily activities.
Client Management
Meets with key customers to build and maintain strong relationships.
Provides phone and e-mail communications with clients to maintain business.
Resolves escalated customer service issues
Fully understands and acts upon our customer needs at all times.
Maintains strong ties with clients and related parties
Meeting, Incentive and Event Management
Develops, manages and delivers client reporting requirements.
Analyzes and reviews clients' cost performance with clients and identifies potential savings.
Provides cutting-edge technology such as a registration system.
Negotiates with suppliers or vendors for better rates by collaborating with C&RM
Conducts risk management.
Location: Remote
BACK OFFICE OPERATIONS AGENT
Job functions include processing airline tickets from automation fallout and process ticket refunds. Performs ticket interface and quality control functions so that the weekly ARC (Airline Reporting Corporation) report is accurately prepared. Assist with coding and processing of supplier invoices.
Issue airline tickets that fail automated ticketing process. Issue refunds and void tickets for guests, employees, and corporate tickets along with exchanges for flight and airline related changes.
Handle daily, weekly and monthly duplicate and unused ticket tracking. Process and manage interface of tickets between GDS and TRAVCOM/TRAMS.
Run weekly discrepancy reports, correct all discrepancies, and reconcile airline ticket transactions with TRAVCOM/TRAMS and IAR for accurate production of financial reports.
Submit the ARC IAR (Interactive Airline Reporting) report weekly. Research all ADMs
Dispute and resolve all memos through Memo Manager in the ARC website or with each individual airline. Make recommendations for payment as well as record payment for reconciliation purposes.
Research and respond to airline correspondence and Guest Relations e-mails concerning all airline ticket claims and ticket refund status. Submit and code invoices received from after-hours travel agency and credit card processors.
Assist with reconciliation of TRAVCOM/TRAMS to credit card statements correcting data discrepancies. Must be available to work weekends, holidays, and flexible shifts.
Perform other job-related functions as assigned.
Minimum 1 to 3 years’ experience functioning in an accounting role, preferably at a cruise line, travel agency, or tour operator.
KNOWLEDGE & SKILLS: Working knowledge of Amadeus/Sabre and related air ticketing functionality. Familiarity with airline contract terms and conditions. Knowledge of TRAMS or TRAVCOM a plus. Intermediate level knowledge of Microsoft Office Suite. Detail orientation for identifying and correcting discrepancies. Interpersonal skills to work effectively with team members. Ability to work in a team environment.